Resume suggestions - Please!

SdotLow

Name


Address


Phone# │Email Address

Help Desk Support Technician

IT Support Professional with exceptional interpersonal and communications skills seeks an opportunity using A+ and Network + certifications. Demonstrate flexibility and learn quickly. Known for taking initiative and a strong work ethic. Experience communicating with both expert and novice clients including conveying complex issues to novice clients. Track record of troubleshooting technical problems within the workplace and assisting other employees with their computer needs.

Education│Certifications

Currently studying for CCNA certification


CCENT (Cisco Certified Entry Level Networking Technician), 8/2011

Network+ Certified, 6/2011
A+ Certified, 10/2001
My High School, 1996-2000

Technical Skills

Operating Systems: Windows 9x / Windows NT / Windows 2000 / Windows XP / Windows Vista / Windows 7 / Cisco IOS / DOS
Software: Office Suite
Protocols: Internet Protocol Suite
Hardware: General PC hardware, Cisco 2950 and 3550 switches, 1760 and 2620xm routers
Tools: Cable Crimper / Wire Stripper

Work History

Company, City, MD 9/2006- Present
Residential swimming pool business providing pool equipment installation, service, and pool maintenance. 40 employees.

Service Dispatch Manager
Manage the routing of 11 service trucks throughout Random County, MD. Answer service support phone calls and troubleshoot customer issues. Schedule service appointments and oversee computerized schedule for >10 technicians. Oversee 15-20 people.
· Generate invoices for each technician, manage drivers in the field via GPS, reroute and dispatch service appointments.
· Complete up to 100+ client requests and issues daily over the phone.
· Resolved hardware issues, including troubleshooting / fixing printers and replacing PC parts. Acted as a liaison to remote network maintenance company.
· Troubleshoot switch and router issues and desktop computer problems.

Other experience includes dispatch manager for a towing company, scheduling coordinator for a retail pet store, and fulfillment specialist for Ather Systems, an early provider of PDAs and RIM products including Blackberry. Loaded all software that provided traders to instant/live to the second financial market quotes (stocks/bonds/futures etc.).

Suggestions welcome!

Formatting comes out hideous in a quote.

johnnyarks

I see grammatical errors. The green wavy line in Word is to indicate possible grammatical errors. Imagine you're a Hiring Manager, and you open up a resume in Word and it's full of green wavy lines, it doesn't help. I think that person overlooking your resume just starts looking for errors, I think this way, cause that's exactly what I just did. (I'm not an English major so take my advice with a grain of salt.)

Other experience includes dispatch manager for a towing company, scheduling coordinator for a retail pet store, and fulfillment specialist for Ather Systems, an early provider of PDAs and RIM products including Blackberry. Loaded all software that provided traders to instant/live to the second financial market quotes (stocks/bonds/futures etc.).

This part above is clearly 2 different font sizes.

· Resolved hardware issues, including troubleshooting / fixing printers and replacing PC parts. Acted as a liaison to remote network maintenance company.

IMO, these are 2 different points, thus deserve their own bullet points.
I think bullet points should be no more than one line, because then it becomes a sentence. (This is highly debatable)

I think you can google and find a different format... I just did a quick search and found this... Help Desk Resume, Help Desk Sample Resume, Help Desk Free Resume, Help Desk Resume Formats and basically, just copy the style of it.

I didn't look through all of them, but I like #3 formatting

SteveO86

May want to drop Windows 9x, Windows NT, and DOS.

They are pretty old. (Maybe even drop Windows 2000)

Kasor

Your intro is too long. Work history go before certification, skill and school.