need help to shape up my resume before interview
keeranbri
Member Posts: 97 ■■■□□□□□□□
Hello all,
I was wondering if anyone can help me possibly re-edit my resume, add or delete some words, proofread, whatever it takes to have a good well balanced resume. I have a interview this coming tuesday for a Technical support Rep (IP) at comcast and I was advised in this forum to post my resume over the weekend which is a good idea to get some good feedback.
About myself: I graduated with a BS degree in technical management with a concentration in computer networking. However, I have had not any internships or IT job related experience since I was going to school and after and I graduated in 2009. However, while I was going to school, I have my full time job that I am currently at right now and never left, but I work in a call center environment being a debt collector so that isn't really IT experience, just the customer service experience. However, my ideal plan is to first get my foot in the door to do help desk support which this job pretty much is.
The only experience I basically have is just personal and at school doing labs, which I don't really remember much because I have not had much hands on ever since. What do I put on my resume to make it stand out for those managers on Tuesday, but I wante to make sure that I give them a good first impression.
Here is my Resume below. Any help would be great.
OBJECTIVE
To secure a career in a technical support role in a reputed organization, which appreciates professional approach and hard work, where I can utilize my knowledge, various skills & dedication in contribution towards fulfilling the company’s growth objectives, develop my career and excel in the related field. SUMMARY OF EXPERIENCE
Ø 4 years working in a fast paced call center environmentØ Capable of offering excellent customer care excellence within high-volume environment Ø Capable of multitasking and handling multiple applications at one time.Ø Capable of troubleshooting wireless/wired internet connections through extensive lab workØ Capable of upgrading computer software, hardware and antivirus software.CAREER HISTORY
Current Employer :
Production : Global Business Process Outsourcing
Position : Senior Agent
Period of Service : December 2006 till present
Assignments : Reviews and takes appropriate action on all calls and correspondence received from clients, debtors, and customer care via email and phone.
: Enter events and comments into database for confirming letters to debtors on arrangements, status reports, etc.
: Clarify problems or issues presented by Customers and escalate to the correct department
: Provide information; arrange payments and follow-up payment plans to assure settlement of accounts on client’s behalf.
Employer :
Position Held : Claims Processor
Period of Service : March 2004 to March 2006
Assignments : Conducted and verified end of month batch accuracy and total costs.
: Accurately process loan policies that included liabilities, premiums and endorsements.
: Enter and code policy sheets into mainframe system to ensure proper documentation.
: Make strategic decision plans that brings in more revenue for the company
ACEDEMIC & PROFESSIONAL QUALIFICATIONS
Bachelor of Science in Technology : Devry University – Cum Laude Graduate
Associate in Applied Science : College of Dupage
Computer Knowledge : Windows 7, XP, Vista, Microsoft Word, Excel, Basic Software/Hardware upgrade
Certificate of Achievement : A+ Certification pending
CAREER ACHIEVEMENTS
Employee of month for 4th Quarter from Receivable Management Service
Selected to transition into a higher seniority stage of collections
PERSONAL STRENGTHS
Friendly and easy going with people, keen observer, fast learner, able trainer & good listener
I was wondering if anyone can help me possibly re-edit my resume, add or delete some words, proofread, whatever it takes to have a good well balanced resume. I have a interview this coming tuesday for a Technical support Rep (IP) at comcast and I was advised in this forum to post my resume over the weekend which is a good idea to get some good feedback.
About myself: I graduated with a BS degree in technical management with a concentration in computer networking. However, I have had not any internships or IT job related experience since I was going to school and after and I graduated in 2009. However, while I was going to school, I have my full time job that I am currently at right now and never left, but I work in a call center environment being a debt collector so that isn't really IT experience, just the customer service experience. However, my ideal plan is to first get my foot in the door to do help desk support which this job pretty much is.
The only experience I basically have is just personal and at school doing labs, which I don't really remember much because I have not had much hands on ever since. What do I put on my resume to make it stand out for those managers on Tuesday, but I wante to make sure that I give them a good first impression.
Here is my Resume below. Any help would be great.
OBJECTIVE
To secure a career in a technical support role in a reputed organization, which appreciates professional approach and hard work, where I can utilize my knowledge, various skills & dedication in contribution towards fulfilling the company’s growth objectives, develop my career and excel in the related field. SUMMARY OF EXPERIENCE
Ø 4 years working in a fast paced call center environmentØ Capable of offering excellent customer care excellence within high-volume environment Ø Capable of multitasking and handling multiple applications at one time.Ø Capable of troubleshooting wireless/wired internet connections through extensive lab workØ Capable of upgrading computer software, hardware and antivirus software.CAREER HISTORY
Current Employer :
Production : Global Business Process Outsourcing
Position : Senior Agent
Period of Service : December 2006 till present
Assignments : Reviews and takes appropriate action on all calls and correspondence received from clients, debtors, and customer care via email and phone.
: Enter events and comments into database for confirming letters to debtors on arrangements, status reports, etc.
: Clarify problems or issues presented by Customers and escalate to the correct department
: Provide information; arrange payments and follow-up payment plans to assure settlement of accounts on client’s behalf.
Employer :
Position Held : Claims Processor
Period of Service : March 2004 to March 2006
Assignments : Conducted and verified end of month batch accuracy and total costs.
: Accurately process loan policies that included liabilities, premiums and endorsements.
: Enter and code policy sheets into mainframe system to ensure proper documentation.
: Make strategic decision plans that brings in more revenue for the company
ACEDEMIC & PROFESSIONAL QUALIFICATIONS
Bachelor of Science in Technology : Devry University – Cum Laude Graduate
Associate in Applied Science : College of Dupage
Computer Knowledge : Windows 7, XP, Vista, Microsoft Word, Excel, Basic Software/Hardware upgrade
Certificate of Achievement : A+ Certification pending
CAREER ACHIEVEMENTS
Employee of month for 4th Quarter from Receivable Management Service
Selected to transition into a higher seniority stage of collections
PERSONAL STRENGTHS
Friendly and easy going with people, keen observer, fast learner, able trainer & good listener
Comments
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sambuca69
Member Posts: 262
For starters, you'd probably be better off removing your real name and names of the companies you work for here, present and past, IMO -
KrisA
Member Posts: 142
Bachelor of Science in Technology : Devry University – Cum Laude Graduate
Associate in Applied Science : College of Dupage
Computer Knowledge : Windows 7, XP, Vista, Microsoft Word, Excel, Basic Software/Hardware upgrade
Certificate of Achievement : A+ Certification pending
You all ready stand out, if this the position I believe it to be (I lived in Salt Lake City where a Comcast Call center is located know a few people who work(ed) there) then your education plus your cs experience is plenty.
I am not the best at rewriting, and my ex-wife did my resume
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