Resume

Sean
[email removed]

EDUCATION
Minnesota School of Business
Certificate of Completion: Network Support Specialist

KEY QUALIFICATIONS
· Excellent knowledge of Microsoft Office products including Internet and Email
· Strong working knowledge of Microsoft Windows XP, Vista and 7
· Excellent task management and organizational skills
· Strong dedication to customer service and other related customer skills

WORK EXPERIENCE

Technical Customer Support June 2011 - Present
Thomson Reuters
· Responded to incoming Technical Support calls and emails, providing technical support for installation and functionality questions/issues
· Used call center hardware/telecommunication/software tools as prescribed
· Captured all details of customer interactions, both incoming and outgoing contacts, in customer relationship management system on a regular and timely basis
· Followed-up with customers on pending/unresolved issues in a timely manner
· Escalated technical and content issues to internal partners for timely resolution
· Participated in the creation and on-going updates of technical (and/or customer) issues knowledge base
· Conducted site visits as required to solve technical customer issues
· Performed other duties as assigned

Courier Dec 2009 – June 2011
Self-Employed West Metro
· Plan and follow the most efficient routes for delivering goods
· Unload and sort items collected along delivery routes.
· Receive materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via email.
· Sort items to be delivered according to the delivery route.
· Deliver packages.
· Record information, such as items received and delivered and recipients' responses to messages.
· Obtain signatures and payments, or arrange for recipients to make payments.
· Check with office after completed deliveries, in order to confirm deliveries and collections and to receive instructions for other deliveries.

Rollout Room Tech February 2007 - Dec 2009
Target Corporation
· Provided a fast, fun and friendly contact experience.
· Maintain a strong working knowledge of supported systems
· Provide 1st level support to all Target team members on technology related issues
· Provide technical support primarily via the telephone
· Independently resolve most client issues using available resources
· Escalate client calls to management when appropriate. Following through on commitments to clients
· Demonstrate an understanding of the various systems and the related trouble shooting procedures
· Create a positive image of the Client Support Center through interaction with clients, vendors, and team members[/email]

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Comments

eserfeliz

Hey,

What kind of position are you applying for?

phenixphyre

Mostly Help Desk because I know that's probably the only positions that I can get. My goal is to be a network or server admin, or something to that effect.

jmreicha

Get 10 posts, then you should be able to upload your full resume. It will be easier to critique it as a .doc or whatever file format it is in.

phenixphyre

So if 10 posts on this thread I can upload my resume?? If so, I didn't know that was an option.

Akaricloud

I don't have time to fully read through this right now but a couple things caught my eye.

"Excellent knowledge of Microsoft Office products including Internet and Email"

Internet and Email aren't microsoft products. You could say Internet Explorer and Outlook if that's the direction you want to go.

The bullet points under work experience don't use the same tense. You start out in past using "used, responded, captured" and then later change and use words such as "maintain, provide, demonstrate"

eserfeliz

phenixphyre wrote: »

Mostly Help Desk because I know that's probably the only positions that I can get. My goal is to be a network or server admin, or something to that effect.

I like this resume a lot. I feel like I've got a good idea about your experience.

A few things:

I would reorganize and revise these lines to read:

· Strong working knowledge of Microsoft Windows XP, Vista and 7
· Excellent knowledge of Microsoft Office products and Internet-based applications

Under Thompson Reuters, I would revise:

· Responded to incoming Technical Support calls and emails, providing assistance with installation and functionality questions/issues

Technical support was a little repetitive

Best of luck to you.