nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Finally got my first IT job

keeranbri

2 years after I have graduated, I'm finally offered a tier 1 help desk , contract to hire. I was actually offered two positions and could not choose. The other one is a 9 month cont. But its more of a customer support rep for a software co. handling inquires, site navigation, billing . Ive already gave my notice on at my current job and the help desk starts this monday and the other starts end of oct 31stWhich do I choose? I'mleaning towards the help desk more however

Find more posts tagged with

SAVE $250 on Your Boot Camp — Use Code "EXAM26"

Exclusively for TechExams members for Infosec Boot Camps starting before April 30, 2026

View Boot Camps

Comments

the_Grinch

If one is contract to hire and the other isn't, I'd lean towards the contract to hire. You'd probably get more mileage with the tier 1 help desk that could give you experience with a ton of different technology. I think where your leaning is the right place, congrats!

keeranbri

The 9 month contract is not a definite permanent, but possibly. Well both is contract and not definite untill actully hired.However its so hard for me to choose..how do I weigh the adv and disadva. Of both...do I go with my gut feeling

Devilry

Congrats on your first position!

After about 4-6 months start talking to the right people about perm, and also get your resume out there with your new gained experience.

keeranbri

The starting salary was at 15.00 for 1st level help desk and will bumped up to 18.00 when permanent...is that the average

Jourdsh

Depends on the area, I have been looking at helpdesk, 18.00 is a fair wage, seems range is about $16-$20 in Seattle.

Akaricloud

Yeah that seems like a decent starting wage. My current "helpdesk" position is $20/hr but it's really not your usual helpdesk work.

What area are you in?

Devilry

keeranbri wrote: »

The starting salary was at 15.00 for 1st level help desk and will bumped up to 18.00 when permanent...is that the average

Well, what area are you in?

blargoe

I'd take the helpdesk one. After 6 months or so, start inquiring about becoming permanent or at least as to whether you would have your contract extended, while at the same time, putting out feelers for a different gig in case you don't get hired or extended.

If I were starting over from the beginning, and didn't have about 75 kids that depend on me, I wouldn't be as shy about taking a contract job as I was when I was starting out.

Dakinggamer87

Congrats on job!!

the_Grinch

I think the biggest thing to look at is the technology you are going to support. From the sounds of it, the first position is a normal helpdesk position where you will see everything and the second one is vendor specific. With those details, I'd go for the first if a lot of people don't use that vendors software. If they decide not to hire you or renew your contract, you want to be able to take some skills with you to get hired elsewhere. From the sounds of it, that won't be possible with the second position.

N2IT

Awesome man! Keep up the great work!

keeranbri

I am chicago, il.

keeranbri

Thanks guys.. I was just very ecstatic, that they chose me, I doing even have any IT experience or certificates. All I have is a bachelors in computers and 4 years customer service exp. And my personality