technology - Desktop Support

jamesbrown

Do you guys know any desktop support technology that you think is helpful to do your jobs?

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Comments

mattlee09

Tools, or tips, or software?

Having my iPhone/iPad with me on-site is amazing. With VNC and LogMeIn I can hit all of my PCs, files, etc if I forget something or need to look at reference docs.

Other than that of the top of my head...caffeine. Lots of caffeine.

jamesbrown

mattlee09 wrote: »

Tools, or tips, or software?

Having my iPhone/iPad with me on-site is amazing. With VNC and LogMeIn I can hit all of my PCs, files, etc if I forget something or need to look at reference docs.

Other than that of the top of my head...caffeine. Lots of caffeine.

Software..

Psoasman

Good asset / ticket managing system - Numara Track-IT is pretty good.
Wiki to keep information regarding past issues, troubleshooting, install info, etc.
Remote access software -I like VNC. Logmein is nice.
Excel is good for smaller operations and keeping track of assets.

jamesbrown

Psoasman wrote: »

Good asset / ticket managing system - Numara Track-IT is pretty good.
Wiki to keep information regarding past issues, troubleshooting, install info, etc.
Remote access software -I like VNC. Logmein is nice.
Excel is good for smaller operations and keeping track of assets.

Thank you for your response.

hackman2007

My favorite programs:
Putty Connection Manager
VisionApp Remote Desktop
Autohotkey
Microsoft Office
Notepad++

Akaricloud

I say get to know your windows tools well.

Using event viewer remotely, accessing their hard drives remotely, psexec or powershell, ect.

If you see a reoccuring problem then script an automated fix.

Also you can configure a lot of installers to do just what you want. For example, I set up our Office 2007 installer to be run silently without any user intervention needed.

jamesbrown

Akaricloud wrote: »

I say get to know your windows tools well.

Using event viewer remotely, accessing their hard drives remotely, psexec or powershell, ect.

If you see a reoccuring problem then script an automated fix.

Also you can configure a lot of installers to do just what you want. For example, I set up our Office 2007 installer to be run silently without any user intervention needed.

Will SCCM be enough?

bababooey1

As others may have said...

Task manager
Start, Run [URL="file://\\computername\c$"]\\computername\c$[/URL]
Computer management- connect to another computer
ping
tracert
remote control software- whichever it may be

jamesbrown

bababooey1 wrote: »

As others may have said...

Task manager
Start, Run [URL="file://%5C%5Ccomputername%5Cc$"]\\computername\c$[/URL]
Computer management- connect to another computer
ping
tracert
remote control software- whichever it may be

Thanks guys for all the input.

BradleyHU

mattlee09 wrote: »

Tools, or tips, or software?

Having my iPhone/iPad with me on-site is amazing. With VNC and LogMeIn I can hit all of my PCs, files, etc if I forget something or need to look at reference docs.

Other than that of the top of my head...caffeine. Lots of caffeine.

LogMeIn is ok...only problem is you have install the client on each machine...i prefer LogMeIn Rescue, but you need to have a license for that, but it doesnt install anything on the user's machine, and many pplz you help will like that part. I also use TeamViewer, i just run it from location, i dont save or install to my pc, i'm not buying a license for it...*kanyeshrug*

SteveLord

Teamviewer > LogMeIn for remote support

Teamviewer > GoToMeeting for presentations

Best software to use when helping your buddy's or family member's computer remotely too.

kriscamaro68

jamesbrown wrote: »

Will SCCM be enough?

If you have config mgr client installed on your client systems then there is a lot of things that can be done through that. I would still learn how to use cmd and powershell though as it will help with many things that most people think you have to download a program for. Also know how to use sysinternals tools. Saves your butt a lot.

jamesbrown

thanks for your help.

Dakinggamer87

bababooey1 wrote: »

As others may have said...

Task manager
Start, Run [URL="file://\\computername\c$"]\\computername\c$[/URL]
Computer management- connect to another computer
ping
tracert
remote control software- whichever it may be

All useful utilities I use everyday

wweboy

Snag IT for taking screenshots
A Wiki to document new procedures, leave tips and tricks for other team members etc
Vision app for hitting all the servers
Dame Ware for remote desktop control
Webex for offsite remote access (like log me in)
Malware Bytes + RKill for messed up systems
Active Directory Administrator desktop package
Still rocking Windows XP!
Track-IT ROCKS I just wish it worked in a multi-domain environment.

Ping, Tracert, ipconfig,

N2IT

jamesbrown wrote: »

Will SCCM be enough?

SCCM is beautiful.