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technology - Desktop Support
jamesbrown
Member Posts: 216
Do you guys know any desktop support technology that you think is helpful to do your jobs?
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mattlee09
Member Posts: 205
Tools, or tips, or software?
Having my iPhone/iPad with me on-site is amazing. With VNC and LogMeIn I can hit all of my PCs, files, etc if I forget something or need to look at reference docs.
Other than that of the top of my head...caffeine. Lots of caffeine. -
Optionsjamesbrown
Member Posts: 216
Tools, or tips, or software?
Having my iPhone/iPad with me on-site is amazing. With VNC and LogMeIn I can hit all of my PCs, files, etc if I forget something or need to look at reference docs.
Other than that of the top of my head...caffeine. Lots of caffeine.
Software.. -
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Psoasman
Member Posts: 2,687 ■■■■■■■■■□
Good asset / ticket managing system - Numara Track-IT is pretty good.
Wiki to keep information regarding past issues, troubleshooting, install info, etc.
Remote access software -I like VNC. Logmein is nice.
Excel is good for smaller operations and keeping track of assets. -
Optionsjamesbrown
Member Posts: 216
Good asset / ticket managing system - Numara Track-IT is pretty good.
Wiki to keep information regarding past issues, troubleshooting, install info, etc.
Remote access software -I like VNC. Logmein is nice.
Excel is good for smaller operations and keeping track of assets.
Thank you for your response. -
Optionshackman2007
Member Posts: 185
My favorite programs:
Putty Connection Manager
VisionApp Remote Desktop
Autohotkey
Microsoft Office
Notepad++ -
OptionsAkaricloud
Member Posts: 938
I say get to know your windows tools well.
Using event viewer remotely, accessing their hard drives remotely, psexec or powershell, ect.
If you see a reoccuring problem then script an automated fix.
Also you can configure a lot of installers to do just what you want. For example, I set up our Office 2007 installer to be run silently without any user intervention needed. -
Optionsjamesbrown
Member Posts: 216
Akaricloud wrote: »I say get to know your windows tools well.
Using event viewer remotely, accessing their hard drives remotely, psexec or powershell, ect.
If you see a reoccuring problem then script an automated fix.
Also you can configure a lot of installers to do just what you want. For example, I set up our Office 2007 installer to be run silently without any user intervention needed.
Will SCCM be enough? -
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bababooey1
Member Posts: 43 ■■□□□□□□□□
As others may have said...
Task manager
Start, Run [URL="file://\\computername\c$"]\\computername\c$[/URL]
Computer management- connect to another computer
ping
tracert
remote control software- whichever it may be -
Optionsjamesbrown
Member Posts: 216
bababooey1 wrote: »As others may have said...
Task manager
Start, Run [URL="file://%5C%5Ccomputername%5Cc$"]\\computername\c$[/URL]
Computer management- connect to another computer
ping
tracert
remote control software- whichever it may be
Thanks guys for all the input. -
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BradleyHU
Member Posts: 918 ■■■■□□□□□□
Tools, or tips, or software?
Having my iPhone/iPad with me on-site is amazing. With VNC and LogMeIn I can hit all of my PCs, files, etc if I forget something or need to look at reference docs.
Other than that of the top of my head...caffeine. Lots of caffeine.
LogMeIn is ok...only problem is you have install the client on each machine...i prefer LogMeIn Rescue, but you need to have a license for that, but it doesnt install anything on the user's machine, and many pplz you help will like that part. I also use TeamViewer, i just run it from location, i dont save or install to my pc, i'm not buying a license for it...*kanyeshrug*Link Me
Graduate of the REAL HU & #1 HBCU...HAMPTON UNIVERSITY!!! #shoutout to c/o 2004
WIP: 70-410(TBD) | ITIL v3 Foundation(TBD) -
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SteveLord
Member Posts: 1,717
Teamviewer > LogMeIn for remote support
Teamviewer > GoToMeeting for presentations
Best software to use when helping your buddy's or family member's computer remotely too.WGU B.S.IT - 9/1/2015 >>> ??? -
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kriscamaro68
Member Posts: 1,186 ■■■■■■■□□□
jamesbrown wrote: »Will SCCM be enough?
If you have config mgr client installed on your client systems then there is a lot of things that can be done through that. I would still learn how to use cmd and powershell though as it will help with many things that most people think you have to download a program for. Also know how to use sysinternals tools. Saves your butt a lot. -
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Dakinggamer87
Member Posts: 4,016 ■■■■■■■■□□
bababooey1 wrote: »As others may have said...
Task manager
Start, Run [URL="file://\\computername\c$"]\\computername\c$[/URL]
Computer management- connect to another computer
ping
tracert
remote control software- whichever it may be
All useful utilities I use everyday
*Associate's of Applied Sciences degree in Information Technology-Network Systems Administration
*Bachelor's of Science: Information Technology - Security, Master's of Science: Information Technology - Management
Matthew 6:33 - "Seek the Kingdom of God above all else, and live righteously, and he will give you everything you need."
Certs/Business Licenses In Progress: AWS Solutions Architect, Series 6, Series 63 -
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wweboy
Member Posts: 287 ■■■□□□□□□□
Snag IT for taking screenshots
A Wiki to document new procedures, leave tips and tricks for other team members etc
Vision app for hitting all the servers
Dame Ware for remote desktop control
Webex for offsite remote access (like log me in)
Malware Bytes + RKill for messed up systems
Active Directory Administrator desktop package
Still rocking Windows XP!
Track-IT ROCKS I just wish it worked in a multi-domain environment.
Ping, Tracert, ipconfig, -
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N2IT
Inactive Imported Users Posts: 7,483 ■■■■■■■■■■
jamesbrown wrote: »Will SCCM be enough?
SCCM is beautiful.
