10 things your IT guy wants you to know...

Someone just sent this to me, pretty funny... 10 things your IT guy wants you to know… | FailDesk

I especially like #10. Being "The e-mail guy", I've put up with that one a lot. Constant jokes (often within my own department) about me reading everybody's e-mail, like I have nothing better to do.

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Comments

Trifidw

"2. If you say you’re an idiot for doing something, I’ll likely agree."

I once replied back with "that's OK..." the rest of the conversation was a little awkward. I now tend to ignore they said that.

I also once made someone cry when I gave them some bad news (which was neither of ours fault). I still felt guilty...

it_consultant

"Its pretty likely you don't have the most important job".

That is it, right there.

cyberguypr

Good read. Gotta send this to my wife. I love the woman and owe her a lot but she's the worst user ever. She could learn a thing or two from this.

SteveLord

Epic post. Epic list.

Hypntick

7 is where it's at. Had a guy call yesterday, twice, once while I was on lunch, then when I was working a down Citrix farm for a client. Then he emails me 3 times wondering why I haven't called him back. I just want to say each time "When you call/email me more than 1 time, I add an additional half hour to when i'll get back to you."

CompuTron99

I'd like to have Chris O'Dowd from The IT Crowd read those out loud.

Everyone

CompuTron99 wrote: »

I'd like to have Chris O'Dowd from The IT Crowd read those out loud.

That would be awesome.

snokerpoker

I find some of the items on this list condescending and not funny. I do like 3,6, and 7 though.

lsud00d

#10...

When I worked at X University, I was a student/FTE my senior year. I had extensive access to mainframe db's...I could literally see almost everything about anyone's academic record...but I didn't care...not one bit. People would ask me to look up so and so's grade in a class, or what they were on academic probation for, but...I could really care less! I told them to go ask the person themselves if they were so interested in others affairs.

Anonymouse

Forwarded this to a few coworkers in the helldesk and they were entertained.

SteveLord

Anonymouse wrote: »

Forwarded this to a few coworkers in the helldesk and they were entertained.

I will do the same this week as an Xmas present from IT World.

Zartanasaurus

Everyone wrote: »

Someone just sent this to me, pretty funny... 10 things your IT guy wants you to know… | FailDesk

I especially like #10. Being "The e-mail guy", I've put up with that one a lot. Constant jokes (often within my own department) about me reading everybody's e-mail, like I have nothing better to do.

Was just messing with our e-mail guy about this very thing today. He had that exact response you did.

Zartanasaurus

it_consultant wrote: »

"Its pretty likely you don't have the most important job".

That is it, right there.

People with the most important jobs tend to have the least important problems, but they are "VIPs" so they get priority...

SteveLord

My drill sergeant taught me, there's only 2 people you don't mess with in the army. The cooks and finance. Cooks feed you. Finance pays you. Cooks will spit in your food or give you small portions. Finance will sit on your money or "lose" your paperwork. Since I only have the latter here, I make sure she is taken care of. And she returns the favor for me when I need travel payments or her blessing on a high price purchase. Anyone else that is respectful and patient, are eligible for "VIP" or priority status. I don't demand groveling, but if you're a turd...you do risk having your issue delayed if it is not critical.

I can also be bribed with TWIX bars.

Everyone

Zartanasaurus wrote: »

Was just messing with our e-mail guy about this very thing today. He had that exact response you did.

My favorite response to give was when I worked for the DoD... I'd tell people "If I'm reading your e-mail, it's because you did something VERY bad and the JAG has handed me an order to go through your e-mail for them."

pizzaboy

CompuTron99 wrote: »

I'd like to have Chris O'Dowd from The IT Crowd read those out loud.

+1 That would be very cool

it_consultant

Zartanasaurus wrote: »

People with the most important jobs tend to have the least important problems, but they are "VIPs" so they get priority...

I was talking to my wife (who is an underwriter) who said "we should get priority because we make the company money". This makes a little sense. For my clients that are medical practices, complaints from physicians are immediately looked at with a little more urgency. However, that doesn't mean that their BS issue has precedence over a business wide or critical issue for someone else. You have to have the fortitude to say that, out loud, to your 'most important' job holder. That can be tough for IT people, who can be a little more passive aggressive than your average crowd.

ChooseLife

Great article, very entertaining and I can relate my past user support experience to most if not all of it, but this really made me laugh out loud:

Trifidw wrote: »

"2. If you say you’re an idiot for doing something, I’ll likely agree."

I once replied back with "that's OK..."