Options

unable to receive comcast.net e-mails

gunbunnysouljagunbunnysoulja Member Posts: 353
in Off-Topic
Hello,

I'm trying to help out a friend and was just wondering if anyone knows what may cause comcast.net e-mail to be rejected from coming in to exchange?

The comcast.net user is receiving:

Delivery to the following recipients was aborted after 73.7 hour(s):

> Reporting-MTA: dns; qmta04.westchester.pa.mail.comcast.net
[76.96.62.40]
> Received-From-MTA: dns;
omta03.westchester.pa.mail.comcast.net [76.96.62.27]
> Arrival-Date: Tue,
20 Dec 2011 22:31:06 +0000
>
>
> Final-recipient: rfc822;
********@*******.com
> Action: delayed
> Status:
4.1.1
> Last-attempt-Date: Wed, 21 Dec 2011 04:56:39 +0000

I believe this issue started around the time of renewing their website registration.

Any assistance would be appreciated!
WGU BSITStart Date: July 1, 2013
In Progress: CJV1 (4 CU)
Transfered: WFV1, TJP1, CLC1, INC1, INT1, EUP1, EUC1, BVC1, GAC1, DHV1, DIV1, CWV1, CRV1, DEV1, CTV1, DJV1, IWC1, IWT1, CVV1, RIT1, CIC1, CJC1, TBP1, TCP1, EAV1, EBV1, TJC1, AGC1 (82 CU)
Completed: MGC1, TPV1, CUV1 (14 CU)
Remaining: BOV1, BNC1, TXP1, TXC1, TYP1, TPC1, SBT1, QZT1 (22 CU)

· Share on FacebookShare on Twitter

Comments

  • Options
    EveryoneEveryone Member Posts: 1,661
    Tried from any other domains?
    www.fixtheexchange.com
    · Share on FacebookShare on Twitter
  • Options
    gunbunnysouljagunbunnysoulja Member Posts: 353
    The business can receive e-mail from everyone, with the exception of those coming in from comcast.net.

    They can send to comcast.net, but when the comcast.net replies or creates a new e-mail to their domain e-mail, it gets rejected.
    WGU BSITStart Date: July 1, 2013
    In Progress: CJV1 (4 CU)
    Transfered: WFV1, TJP1, CLC1, INC1, INT1, EUP1, EUC1, BVC1, GAC1, DHV1, DIV1, CWV1, CRV1, DEV1, CTV1, DJV1, IWC1, IWT1, CVV1, RIT1, CIC1, CJC1, TBP1, TCP1, EAV1, EBV1, TJC1, AGC1 (82 CU)
    Completed: MGC1, TPV1, CUV1 (14 CU)
    Remaining: BOV1, BNC1, TXP1, TXC1, TYP1, TPC1, SBT1, QZT1 (22 CU)

    · Share on FacebookShare on Twitter
  • Options
    macdudemacdude Member Posts: 173
    I would say someone is on a RBL. Is it just the one email address or any email address from comcast?
    · Share on FacebookShare on Twitter
  • Options
    gunbunnysouljagunbunnysoulja Member Posts: 353
    Blacklist seems fine on MxToolbox (as well as everything else on MxToolbox). It's any incoming e-mail from @comcast.net going to any e-mail address within their business domain.

    Also, apparently it's not only comcast.net, as someone tried sending something from France which also didn't reach the destination.
    WGU BSITStart Date: July 1, 2013
    In Progress: CJV1 (4 CU)
    Transfered: WFV1, TJP1, CLC1, INC1, INT1, EUP1, EUC1, BVC1, GAC1, DHV1, DIV1, CWV1, CRV1, DEV1, CTV1, DJV1, IWC1, IWT1, CVV1, RIT1, CIC1, CJC1, TBP1, TCP1, EAV1, EBV1, TJC1, AGC1 (82 CU)
    Completed: MGC1, TPV1, CUV1 (14 CU)
    Remaining: BOV1, BNC1, TXP1, TXC1, TYP1, TPC1, SBT1, QZT1 (22 CU)

    · Share on FacebookShare on Twitter
  • Options
    gunbunnysouljagunbunnysoulja Member Posts: 353
    So I had comcast run a trace, and the e-mail address reached the destination. However, not being an e-mail guy, I don't know how exchange and MX records are suppose to work.

    The e-mail trace went to the IP of the Domain, not the Mail.Domain. Is this how it's suppose to work and the domain forwards to the mail.domain?

    If so, I'm assuming the e-mail is being dropped at our end? Odd because we didn't see any records in the logs.

    I also had him run a trace to the mail.domain IP, and it was not successful and failed somewhere in TX @ Charter. Is this a normal thing that the trace can drop off like that?

    Just trying to find out where the fault is. Thanks again!!
    WGU BSITStart Date: July 1, 2013
    In Progress: CJV1 (4 CU)
    Transfered: WFV1, TJP1, CLC1, INC1, INT1, EUP1, EUC1, BVC1, GAC1, DHV1, DIV1, CWV1, CRV1, DEV1, CTV1, DJV1, IWC1, IWT1, CVV1, RIT1, CIC1, CJC1, TBP1, TCP1, EAV1, EBV1, TJC1, AGC1 (82 CU)
    Completed: MGC1, TPV1, CUV1 (14 CU)
    Remaining: BOV1, BNC1, TXP1, TXC1, TYP1, TPC1, SBT1, QZT1 (22 CU)

    · Share on FacebookShare on Twitter
  • Options
    EveryoneEveryone Member Posts: 1,661
    Mail gets routed to the MX record. You'd be having problems with more than just comcast if the MX records were screwed up. Unless of course there were recent changes and comcast is still using old cached information.

    Very hard to say without knowing the recipient domain and with the little information you've given.
    www.fixtheexchange.com
    · Share on FacebookShare on Twitter
Sign In or Register to comment.