dose anyone know of any good helpdesk software?

andyjudd1andyjudd1 Member Posts: 29 ■□□□□□□□□□
hi everyone

im a technician at a college and we are looking to find new helpdesk software any good ideas? Your imput would be much appreciated.

Comments

  • kriscamaro68kriscamaro68 A+, Net+, Server+, Security+, Win7 MCP, Server 2012 Virtualization Specialist, MCSA 2012 Member Posts: 1,186 ■■■■■■■□□□
    andyjudd1 wrote: »
    hi everyone

    im a technician at a college and we are looking to find new helpdesk software any good ideas? Your imput would be much appreciated.

    I used this awhile back at another job because it was free and it had alot of extra tools in it that where nice: Free Network Monitoring Software | Spiceworks Free Network Management Software

    It does more than network monitoring and will allow for ticket creation and computer tracking.
  • andyjudd1andyjudd1 Member Posts: 29 ■□□□□□□□□□
    thanks i will suggest it to my boss the more different software the better :)
  • kriscamaro68kriscamaro68 A+, Net+, Server+, Security+, Win7 MCP, Server 2012 Virtualization Specialist, MCSA 2012 Member Posts: 1,186 ■■■■■■■□□□
    Here is what we currently use where I am at now but I have nothing to do with it anymore since I dont do helpdesk. JIRA - Track bugs, projects, issues with software development tools by Atlassian | Atlassian
  • kriscamaro68kriscamaro68 A+, Net+, Server+, Security+, Win7 MCP, Server 2012 Virtualization Specialist, MCSA 2012 Member Posts: 1,186 ■■■■■■■□□□
    Another one that I have heard of is: Simplifying IT Complexity | LANDesk

    Here is a thread I found on technet forums: Helpdesk / Ticketing Software
  • cyberguyprcyberguypr Senior Member Mod Posts: 6,882 Mod
    Here is what we currently use where I am at now but I have nothing to do with it anymore since I dont do helpdesk. JIRA - Track bugs, projects, issues with software development tools by Atlassian | Atlassian

    If Help Desk is the focus I'll take Spiceworks over JIRA any day. Having said that, I'm a big fan of ServiceDesk, SysAid and similar products that provide ticket tracking, asset management, knowledgebase, granular reporting, etc.

    The most important thing is to determine your requirements and budget and then go from there.
  • andyjudd1andyjudd1 Member Posts: 29 ■□□□□□□□□□
    ticket tracking and asset management are the main things plus as you say budget!! haha
  • petedudepetedude Member Posts: 1,510
    It's been a while since I've looked at this, but if memory serves there are a number of cheap and solid packages available from Canadian-based companies.
    Even if you're on the right track, you'll get run over if you just sit there.
    --Will Rogers
  • derikderik Member Posts: 3 ■□□□□□□□□□
    A really good package with lots of features and an easy interface is FocalScope. It allows you to use regular email for help desk tickets and includes live chat and a mobile client. You can see the other features at Focalscope.
  • wweboywweboy Member Posts: 287 ■■■□□□□□□□
    Numara Track-IT is great and has a lot of features.
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