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Critical interview questions for all!
HLRS
Banned Posts: 142
How to answer these? thanks. im newbi
post listing: Not your average Desktop Support Analyst
1. Briefly describe how you would migrate a user from a Windows XP OS (any version) to a Windows 7 OS (any version).
2. All users at a certain office are reporting their internet is down. You confirm with the ISP that the line is up and stable. Walk through the next few *remote* troubleshooting steps.
3. Name two of the most effective ways to secure Wi-Fi wireless access. Which would you recommend and why?
4. How does an exchange server interact with Outlook configured for RPC over HTTPs?
5. One user reports she is not receiving emails in Outlook. Other users are receiving emails fine. You check the Exchange server and confirm her mailbox and her user account are in good condition. What are a few common issues to check for on her local computer?
6. A traveling user has Internet connection at his hotel, but he can't connect his laptop to his office using VPN. VPN host at his office is definitely working. What is the most likely reason, and how would you explain this to the user?
post listing: Not your average Desktop Support Analyst
1. Briefly describe how you would migrate a user from a Windows XP OS (any version) to a Windows 7 OS (any version).
2. All users at a certain office are reporting their internet is down. You confirm with the ISP that the line is up and stable. Walk through the next few *remote* troubleshooting steps.
3. Name two of the most effective ways to secure Wi-Fi wireless access. Which would you recommend and why?
4. How does an exchange server interact with Outlook configured for RPC over HTTPs?
5. One user reports she is not receiving emails in Outlook. Other users are receiving emails fine. You check the Exchange server and confirm her mailbox and her user account are in good condition. What are a few common issues to check for on her local computer?
6. A traveling user has Internet connection at his hotel, but he can't connect his laptop to his office using VPN. VPN host at his office is definitely working. What is the most likely reason, and how would you explain this to the user?
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networker050184
Mod Posts: 11,962 Mod
So you want us to answer these for you? If YOU want the job then YOU need to answer them.An expert is a man who has made all the mistakes which can be made. -
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ptilsen
Member Posts: 2,835 ■■■■■■■■■■
We use these same questions.
The point of them is to answer without doing research. Not all IT questions have this purpose, but these do. If you don't know the answers, you will have to learn them from experience. I will say that most of them are very easy to get with a simple Google search. Having us give you answers, even for education purposes, won't help you. Finding them on your own is how you learn. No one taught me the answers to any of these questions.
My experience in reading candidates' answers (for pretty much the exact same job this ad is for, but in MN and not NY) is that each question can actually give a lot of insight into their strengths, weakness, and where they're BSing. I prefer the candidates who indicate that they wouldn't be sure and would want to research over those who guess or "****" and get the answer wrong.
#3 in particular is always surprising. Of all the questions, it is the one that pretty much only has one correct answer, yet I see a lot of people get it very wrong. -
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Hypntick
Member Posts: 1,451 ■■■■■■□□□□
I have intimate knowledge of #6, worked a few years for a hotel chain on their help desk. It's amazing how often people refuse to read instructions.WGU BS:IT Completed June 30th 2012.
WGU MS:ISA Completed October 30th 2013.