Resume Critique

rodne2000

Hello World,

I was wondering if someone can help me out and critique my resume. My resume is over 2 pages long, which I want to cut down to one, but I don't want to leave critical things out. I am currently looking for a systems admin/manager job. Any help will be greatly appreciated. Also, is it okay to put past and present tense activities for current job?? Thanks in advance.

Specific Technical Expertise:

Platforms: Windows Server 2008 Server R2 & Mac OS X Snow Leopard Server, Mac OS X Lion, Windows 7/XP, Linux.

Applications: Active Directory and Group Policy Management, OCS Server 2007, WSUS Server, DNS Server, Samba File Server, Blackberry Enterprise Server, McAfee VS 8.5 (EPO), Microsoft SharePoint with InfoPath and Excel Services; Numara Track-IT; Crystal Reports; Nagios; IBM Lotus Notes; Norton Ghostcast, POS software.

Networking: TCP/IP, DNS, VPN and E-Token, proxy server settings, PXE and TFTP Boot


Professional Experience:


​XXXXXX University
Systems Administrator May 2010 – Current


● Project Manager of data migration project for main department.
● Migrated a Novell environment to Windows 2008 Server R2 with Active Directory and DNS Server.
● Manage and enforce Group Policy Objects within Active Directory.
● Create and manage Users Accounts and Groups in Active Directory.
● Backing up shared files using Symantec Backup Exec 2010 – Daily, weekly and monthly backups.
● Lead team-leader in assisting in IT support.
● Provide Senior-Level IT Support for the Office of Sponsored Programs
● Manage and maintain images using WDS via PXE boot
● Created technical documentation for IT Students for IT support and office workers.
● Helped maintained the department website for online web content (CMS and Dreamweaver)
● Implemented online quiz course with Articulate and LMS
● Delegated work-load for IT students to assist with IT issues within the office.
● Delegated data-entry workload for data-entry students.


XXXXX Group, Inc., June 2008 – March 2010
Support Systems Analyst Level 2


● System Analyst for 2,000+ Employees and 300+ Stores in North and South America.
● Provided second level support to local and remote users in a network environment, including off-site remote user support, e-mail concerns, and all desk side troubleshooting and repairs as needed.
● Managed the WSUS server to distribute updates that are released through Microsoft
Update to computers/servers in the domain.
● Managed user/group accounts within Active Directory and Office Communicator Server 2007.
● Activated and supported Blackberry/Lotus Notes accounts on the BES server.
● Updated EPO agent on workstations running McAfee 8.5.
● Monitored the domain for faulty register equipment and respond to the alerts via Nagios alerting system.
● Created different Group Policy objects within the domain to deploy Microsoft products such as Microsoft Office Communicator 2007, Office 2007 suite and disabling firewall service within the domain.
● Responsible for day to day maintenance and support of patching third party software within the domain using Desktop Central 7 via Windows Server 2003.
● Implemented Desktop and Laptop hardware evaluation, image creation and deployment using Symantec Ghostcast Server and Windows RIS (PXE Boot).
● Configured, customized and supported Tablet PC’s to digitally advertise XXXXXX products for the Flagship store.
● Created Sharepoint websites for each individual MIS department to upload and maintain technical documentation.
● Created a Public Relations secured-website using a Windows 2003 Server with IIS for internal and external users within the domain.
● Designed and developed a new employee review form for the Human Resources Department using Adobe Acrobat with Microsoft Sharepoint.
● Played a key role in the evaluation and roll out of Windows 7 and Office 2007.
● Upgraded and maintained an Inventory program using Windows 2003 Server to track 2,000+ hardware assets within the domain.


XXXXXX Systems, Inc., August 2007 – June 2008
Technical Support Specialist Level 2


● Provided XXXXXX customers with telephone and remote support of their Advanced Technology products.
● Remotely managed and patched customer servers.
● Resolved technical problems that originated by telephone calls, voice mails and e-mails from customers.
● Advised the engineering and management departments of any product/quality issues.
● Traveled to customer sites to repair and trained as necessary.
● Gained excellent experience in system operations and various types of computer rebuilds.
● Trained fellow co-workers in the proper use of both systems hardware and software design from XXXXXX.

Professional Certifications:

Cisco Systems:
Cisco Certified Network Associate (CCNA)

Microsoft:
Microsoft Certified Professional
Microsoft Certified Desktop Support Technician (MCDST)
Microsoft Certified Systems Administrator

Apple:
Apple Certified Support Professional (ACSP) 10.6

CompTIA A+
Certified Professional IT Technician

Linux LPIC
Passed LPIC-101
Currently studing for LPIC-102

networker050184

I'd do away with the 'Specific Technical Expertise' section all together. I'm not a big fan of a wall of words that doesn't mean much of anything. If you have something you've worked with that you want to highlight you should put it in the experience section.

I can't really tell how you have this formatted, but messing with the format a bit can help reduce it down to one page as well.

rodne2000

Thanks networker. I will get rid of that section and add some pieces to the experience section. My resume setup is Times Roman 11pt.

cyberguypr

Try a Word doc or PDF so we can get a sense of the formatting. A few things:

- Total bullet fest - This is a matter of preference. Some of us hate so many bullets.Their purpose is to convey key points. By having so many you defeat their intended purpose
- Certs: list them without the vendor name header. Also, keep it consistent and spell out LPIC
- BlackBerry (capital B both)
- SharePoint (capital P)
- "Helped maintained the department website..": sounds weird

Seems like you have some good experience but the way the resume is worded it doesn't show me how you will make a difference. I always say that anyone can "install/upgrade, configure, and maintain" but not everyone can bring value to a company. Show me how your contributions made a difference that resulted in improved processes or monetary savings. That's what will make you stand out from others and get you hired.

rodne2000

Thanks cyberguy, I will take your advice to edit my resume.

Here is a copy of my resume - https://docs.google.com/document/d/1ZaMYITvkhI2uwlbUpC-M6dwzgCnXxj-QHd7dZY4TPzY/edit