Good morning TE forums! Resume Critique is Appreciated.

Earendil

Hello. My name is Earendil and I have been a long time lurker, just recently joined the forums. I am one of those people who want to change careers late in their life. I am 32 years old and with a law enforcement background/employment/experience. I really am interested (and excited) in working for the IT world. I am fairly knowledgeable about computers and technology in general, and I help my friends out when they have computer issues(removal of viruses, malware, OS installation, hardware). I am fairly adept at finding solutions to problems, Google has been so helpful in that respect. But I have no paid experience whatsoever, I have some schooling in IT but I don't think it counts. But I am willing to do whatever it takes to get my foot in the door. Any suggestions?

Below is my resume. Thank you all!

- Recent National University graduate offering a strong academic background in IT combined with excellent customer service skills.

- Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

- Ability to communicate technical concepts into non-technical terms (and vice versa).

- Extensive background with law enforcement, with its adoption of technology and data-driven policing.

- Speak and write fluently in the Tagalog language.

Education


NATIONAL UNIVERSITY – Somewhere, CA (2012)

M.S. in Information Systems

CALIFORNIA STATE UNIVERSITY - Somewhere, CA (2010)
B.A. in Ethnic Studies

Technology Summary



Certifications:
CCNA pending


Systems:
Windows XP/Vista/7, Novell GroupWise, Mac OS X, iOS


Databases:
Justice Automated Data Exchange, Oracle, Relational Databases


Languages:
HTML, Java, Objective-C


Software:
MS Project, MS Visio, MS Office, Adobe Photoshop


Projects

Master’s Research Project 2012 - CIS 620 (National University)

*Created a fictitious mobile application (NatWorld) using various Project Management techniques with a team of five students.

*Developed use case diagram, data flow diagram, project schedule, budget, business case, and quality management plan using Microsoft Project and Visio.

Experience

Department of Justice - Somewhere, CA

Program Technician II (2003 to Present): Performed clerical and technical work; followed directions; evaluated situations accurately, and took effective action; learned and applied laws, rules, regulations, procedures, and policies; made arithmetic calculations with speed and accuracy; read and wrote English at a level required for successful job performance; met and dealt tactfully with the public, co-workers and/or
clients, either face-to-face or by telephone.

Vik210

Do yo think it will be better to write that you are trained for CCNA rather than pending certification?
Can you write a bit more about MSc? Some thing like:

1)Programme provided in-depth knowledge of the principles and practice of computer networking including IP services and programming with JAVA
2)Majored in programming and database management modules with exposure to algorithms
3)The degree also involved completing a credit based IT solution project.

This is just to highlight it.. You can also mention your project under masters..

Earendil

@Vik210

Thank you. I will try to incorporate them into the resume.