Apple Work @ Home

gunbunnysoulja

Hello, just curious if anyone here works for Apple in an At-Home position? I applied for part-time work however was told it would be a conflict of interest due to my existing position for another company.

I was told they do have Full-Time opportunities in a WAH capacity as well.

Roguetadhg

I've heard about it. Actually a friend of my fiance is working the position. She says it a great deal. I think you mean the customer service side of things?

They help pay for your internet, from what I heard.

Devilry

I have a family member who was offered a position for them, here is what I do know about the program:

- Work from home
- free iMac
- Subsidized internet cost
- Really bad shifts available, the normal day hours given to people with seniority
- At least to start you have to work at least one weekend day
- Hours start out roughly 25-30 hours
- Pay is between $12-15/hr
- No benefits


My opinion? You could probably work at geek squad and benefit more in your career.

RouteThisWay

I'm going to train my wife on Apple and then when she has the baby and has to stay home- put her ass to work!

Cisc0kidd

Devilry wrote: »

I have a family member who was offered a position for them, here is what I do know about the program:

- Work from home
- free iMac
- Subsidized internet cost
- Really bad shifts available, the normal day hours given to people with seniority
- At least to start you have to work at least one weekend day
- Hours start out roughly 25-30 hours
- Pay is between $12-15/hr
- No benefits


My opinion? You could probably work at geek squad and benefit more in your career.

Is it customer service or technical?

JDimmock

Wow. Didn't know they offered these types of positions. Thanks!!

someasiandude

What are the qualifications?

gunbunnysoulja

Devilry wrote: »

I have a family member who was offered a position for them, here is what I do know about the program:
- No benefits
My opinion? You could probably work at geek squad and benefit more in your career.

They actually do offer full benefits, even for the Part Time position which is pretty impressive (Medical, Vacation, Sick Time, 401k, Employee Discount).

I'm assume there is some potential, and may be better than Geek Squad since it is Apple Corporate. Pending you want to stay with the company. The internal recruiter said there are promotion opportunities after a year.

gunbunnysoulja

someasiandude wrote: »

What are the qualifications?

Key Qualifications
Technical savvy, troubleshooting expertise, and minimum typing speed of 35 wpm
Customer service focus and passion for support
Discipline to work remotely from home
Availability to attend approximately five to six weeks of online training on a fixed schedule that may include weekends
Flexibility to work shifts between the hours of 5:00 a.m. CST and 11:30 p.m. CST including weekends
Successful completion of a pre-employment assessment and criminal background check
Successful completion of initial training

At-Home Qualifications
A quiet workspace, ergonomic chair, and desk
High-speed Internet service (2Mbps or better) from a reliable provider
A dedicated telephone land line from a reliable carrier (must be installed before you start work)

Description
As an Apple At-Home Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting, and support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people.

This position comes with competitive pay, great benefits, stock, time off, an employee discount, and dedicated resources to support your ongoing growth and development.

We’re looking for people with technical savvy, including the ability to install, maintain, and troubleshoot your own hardware and software. You should be able to multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a Windows environment. You’ll need excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management.

Additional Information
To learn more about opportunities at Apple, visit Apple - Jobs at Apple - Apple At-Home Advisor Pro (us)

gunbunnysoulja

Cisc0kidd wrote: »

Is it customer service or technical?

It's a mixture of both, but it would be Level 1 type work (phone support, no RDC AFAIK), but still requires technical ability for resolving issues across their product spectrum, as well as OSX.

I planned on PT but due to the conflict of interest it was a no go. The WAH Manager seemed cool, and advised me of FT opportunity if I chose to leave my current employer. I did however say at the time I'm satisfied with my current position but I'll probably reach out just to see what type of opportunities there are from a salary/job growth perspective.

gunbunnysoulja

Here is a link to the FAQ:

Apple - Jobs at Apple (us)