CBT Nuggets Purchase - Declined. Reason: Fraud

YFZblu

So I was attempting to place an order with CBT Nuggets online; however my credit card kept getting declined. I ensured my information was entered correctly, and decided to contact my bank - ING Direct.

ING Direct informed me that Mastercard has decided to block CBT Nuggets from initiating credit/debit transactions due to fraudulent charges coming from this company after the initial purchase was made. I decided to do more research with Google, but I couldn't find anything related to this. To me this seems like kind of a big deal, considering these videos are very popular within the IT Training / certification community.

Has anyone else encountered this problem, or heard of this happening?

j.petrov

Wow, thats unreal.

demonfurbie

hummmmm

SephStorm

Have you called CBTNuggets to find out what they know? Or Mastercard?

YFZblu

I contacted CBT Nuggets, but the office is closed. I have not checked with Mastercard yet.

RaBeck

Hello, Rachel from CBT Nuggets here. YFZblu, sorry to hear about the issue. This is the first we have heard of it, and as far as we can tell, there are no issues with our billing system. Please do contact us (we're open!) and we will see if there is anything we can do.

Thank you!

veritas_libertas

wow! Now that's service

SephStorm

Hope to hear some updates.

RobertKaucher

This is what happens when you run a tech service. Bots can sort through the Internet searching for your company's name enabling you to find things like this and react.

This is how the Internet SHOULD be used by companies.

J_86

The payment processor your bank uses may have blocked it for whatever their reasoning maybe.

I haven't had any issue...just purchased something from them last night to study for ICND2 using my Debit card that is a Mastercard.

YFZblu

Update: I contacted CBT Nuggets and was able to successfully make a purchase via my BofA Mastercard, I'll have to contact ING Direct and ask them to look further into this.

MickQ

Maybe ING are maxed out...

YFZblu

It wasn't a money issue, ING tried to blame Mastercard.

JDMurray

There are a lot of correlation rules and algorithms running on all purchases to detect fraud. Just like with network intrusion detection systems, false-positives are bound to occur. This results in a denied purchase if, "when in doubt, deny the transaction" is the default rule.