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I am managing a service desk in an environment with no service portfolio or mature change management.
Roguetadhg wrote: » Were you making changes on the international space station, Claymoore? That's a heck of a long time to wait for feed back from a click.
Roguetadhg wrote: » Ah gotcha, now it's clear! Did you squeeze too hard and have to splice the cable during production hours?
jibbajabba wrote: » The next morning I was told that the accounts department forgot to tell us that the customer cancelled the management weeks ago (which meant he had no warranty any more) and also cancelled the service for the following 1st of the month and already moved his website he hosted on that server to another provider. Fun fun fun
rsutton wrote: » I had a bad day a week ago: - Went to data center to replace failed drive in a RAID5 - After inserting the new drive and rebooting there was a power spike - Rebooted a second time and found that I had lost another drive - Thought I would just replace that drive too and restore from backups - Backups had been failing for 2 months =[
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