Resume Help Sending it out Soon

100k

Help with resume please. Looking for Help desk or Desktop support job


SUMMARY

Professional efficient and reliable IT technician with one year of experience in desktop support. Proficient in troubleshooting multiple vendor hardware and software configurations in production environments ensuring complete client satisfaction. Very flexible, detail-oriented with superior customer service skills.

EDUCATION:

A.S. in Internet Service Technology
Santa Fe College 2012
Dean's List Summer term 2011 – Summer term 2012

CERTIFICATIONS:

Comptia A+ in progress

TECHNICAL SKILLS:

· Programming Languages: Beginning to intermediate knowledge of C++, C#, HTML, JavaScript, ASP.NET
· Networking: Intermediate knowledge of routers, switches and VPNs. Installation of home and small office network
· Operating Systems: Strong working knowledge of Windows (2000, XP, Vista , 7), Linux (Ubuntu)
· Applications: Intermediate knowledge of Visual Studio 2010, Visual C#, Adobe Photoshop CS5.1, MS Outlook, MS Word/Excel/Power Point/Access 2010, MS SQL, MySQL
· Scripting: Intermediate knowledge of bash scripting

PROFESSIONAL EXPERIENCE:

Geek Squad
Customer Service Agent
Orlando, Fl
Oct 2012 – Present

· Provide initial contact with customers, check in product, and run basic tests to determine product needs and service solutions
· Assist customers with service/repair issues within the Standard Operating Platform of the Precinct
· Facilitates the complete solution of product sales, upgrades, installations and service in the store

Summer IT Intern
University Press of Florida
Gainesville, Fl
Jun 2012 – Aug 2012

· Worked closely with IT Director to developed new scope of work for outdated website to increase traffic and drive sales
· Debugged company website improving flow and functionality
· Frequently updated web server and database via remote access as needed



Assistant Deli Manager
Publix Supermarkets
Gainesville, Fl
Aug 2010 – Aug 2012

· Responsible for training and development of 25 employees
· Provide superior customer service ensuring customer loyalty
· Ensure that important and vital strategic tasks are completed daily
· Promote team work and productivity throughout the day
· Daily use of POS system to track inventory and sales

DoubleNNs

I've been told many times on this thread that it's not a good look to include certs you don't currently have on your resume.

You can bring it up during the interview. Or if you really, really need to, include that you're currently working on the A+ on the cover letter. But keep it off the resume until you actually pass.

100k

Thx for the input will change it.

100k

Redid my resume but it still think it might need a bit of polishing up. Do you thing the format is ok?
Any help is appreciated.

lsud00d

I feel like space is not used efficiently...your resume in this case should be one page.
The last sentence of the summary is a subordinate clause.
The relevant soft skills from the Publix job are good but you have more information listed there than you do with the actual IT jobs--I see very little in the professional experience that reinforces the summary and technical skills section. Everything should tie in together.

100k

Some of the skills were mostly learned in school doing projects. Not sure how to incorporate that into my resume. Should I take out the programming stuff? I am really not looking to do any more programing.

Nemowolf

DoubleNNs wrote: »

I've been told many times on this thread that it's not a good look to include certs you don't currently have on your resume.

You can bring it up during the interview. Or if you really, really need to, include that you're currently working on the A+ on the cover letter. But keep it off the resume until you actually pass.

The recruiter i saw on Friday for a quick meet and greet told me to list anything i would have as in progress from my WGU cert track to show that while i dont have it now, its part of my educational program beyond just getting the 4 year degree.

100k

Ok I will make a few more adjustments and try to get it to one page. So whats the verdict on the certification listing if not yet finish?

Codyy

"Daily use of POS system" ..lol I'd spell that out man, whatever it stands for ..looks like piece of **** system.

100k

Hmm I will just take it out. It just means point of sales. Was thinking I could add a school experience section and list projects I worked on. Would that be good to put on there.

coreyb80

DoubleNNs wrote: »

I've been told many times on this thread that it's not a good look to include certs you don't currently have on your resume.

You can bring it up during the interview. Or if you really, really need to, include that you're currently working on the A+ on the cover letter. But keep it off the resume until you actually pass.

Different strokes for different folks. I have my A+ listed as in progress and I've gotten a few calls back.

lsud00d

Codyy wrote: »

"Daily use of POS system" ..lol I'd spell that out man, whatever it stands for ..looks like piece of **** system.

I think most people understand even without the contextual hint of a supermarket that it means "Point of Sale"

100k

Gonna add the A+ on it. Will be taking the second part this Friday. I should pass no problem