Site to Site calls only work one way

Hi All,

What could be a possible causes of the following.

Site A - Can call into Site B (Site B phones ring)
Site B - Unable to call out of the site. Engaged tone

Call Manager Express, latest version.

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Comments

Brad0985

Missing dial-peer? Toll fraud prevention? Need more info... Show run and/or debug voice ccapi inout from site b when attempting call.

control

This is a remote site, so I'm having to use the csim start xxxxx command to generate an outgoing call. Does this help at all?

Oh and if Site A calls Site B, they can have a two way conversation, but Site B still unable to call out. If I try to call out using CSIM the output of debug is below.

: csim: called number = 5212, loop count = 1 ping count = 0

: csimSetupPeer peer type(2), destPat(5212), matched(1), target()
: //-1/xxxxxxxxxxxx/CCAPI/ccCallSetupRequest:
Destination=, Calling IE Present=FALSE, Mode=0,
Outgoing Dial-peer=30, Params=0x32F251EC, Progress Indication=NULL(0)
: //-1/xxxxxxxxxxxx/CCAPI/ccCheckClipClir:
In: Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
: //-1/xxxxxxxxxxxx/CCAPI/ccCheckClipClir:
Out: Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
: //-1/xxxxxxxxxxxx/CCAPI/ccCallSetupRequest:
Destination Pattern=[1-2,4-7]..., Called Number=5212, Digit Strip=FALSE
: //-1/xxxxxxxxxxxx/CCAPI/ccCallSetupRequest:
Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=5212(TON=Unknown, NPI=Unknown),
Redirect Number=, Display Info=
Account Number=, Final Destination Flag=FALSE,
Guid=FDFAF731-58BA-11E2-AB3D-FF3F5718C8F8, Outgoing Dial-peer=30
: //-1/xxxxxxxxxxxx/CCAPI/cc_api_display_ie_subfields:
ccCallSetupRequest:
cisco-username=

ccCallInfo IE subfields

cisco-ani=
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=0
dest=5212
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=-1
cisco-rdnplan=-1
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1 fwd_final_type =0
final_redirectNumber =
hunt_group_timeout =0

: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate:
Interface=0x31032360, Interface Type=1, Destination=, Mode=0x0,
Call Params(Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=5212(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
Subscriber Type Str=, FinalDestinationFlag=FALSE, Outgoing Dial-peer=30, Call Count On=FALSE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=)
: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

: :cc_get_feature_vsa malloc success
: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

: cc_get_feature_vsa count is 1
: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

: :FEATURE_VSA attributes are: feature_name:0,feature_time:735774952,feature_id:614
: //2799/FDFAF731AB3D/CCAPI/ccIFCallSetupRequestPrivate:
SPI Call Setup Request Is Success; Interface Type=1, FlowMode=1
: //2799/FDFAF731AB3D/CCAPI/ccCallSetContext:
Context=0x31AF08B8
: //2799/FDFAF731AB3D/CCAPI/cc_api_call_disconnected:
Cause Value=18, Interface=0x31032360, Call Id=2799
: //2799/FDFAF731AB3D/CCAPI/cc_api_call_disconnected:
Call Entry(Responsed=TRUE, Cause Value=18, Retry Count=0)
: csim_do_test: cid(2799), ev(12), disp(0)
: csimTraceSct: cid(2799),st(0),oldst(0)
: csim err csimDisconnected recvd DISC cid(2799)
: //2799/FDFAF731AB3D/CCAPI/ccCallDisconnect:
Cause Value=18, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=1

: //2799/FDFAF731AB3D/CCAPI/ccCallDisconnect:
Cause Value=18, Call Entry(Responsed=TRUE, Cause Value=1

: //2799/FDFAF731AB3D/CCAPI/cc_api_get_transfer_info:
Transfer Number Is Null
: //2799/FDFAF731AB3D/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x31032360, Tag=0x0, Call Id=2799,
Call Entry(Disconnect Cause=18, Voice Class Cause Code=0, Retry Count=0)
: //2799/FDFAF731AB3D/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent
: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

: :cc_free_feature_vsa freeing 2BDB08E0
: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

Test#
: vsacount in free is 0
: csim_do_test: cid(2799), ev(13), disp(0)
: csimTraceSct: cid(2799),st(2),oldst(0)
: csim: loop = 1, failed = 1
: csim: call attempted = 1, setup failed = 1, tone failed = 0

: //-1/xxxxxxxxxxxx/CCAPI/ccAppShutdownMode:
ccAppShutdownMode: remove it from the queue
: //-1/xxxxxxxxxxxx/CCAPI/ccAppShutdownMode:
ccAppShutdownMode: remove it from the queue

Kelkin

Lets take a look at your dial-peer..

control

Sorry, I was editing something else and pasted the wrong output before. (dial peer also)

The Csim output is as follows -

: csim: called number = 2756, loop count = 1 ping count = 0

: csimSetupPeer peer type(2), destPat(2756), matched(1), target()
: //-1/xxxxxxxxxxxx/CCAPI/ccCallSetupRequest:
Destination=, Calling IE Present=FALSE, Mode=0,
Outgoing Dial-peer=20, Params=0x32F251EC, Progress Indication=NULL(0)
: //-1/xxxxxxxxxxxx/CCAPI/ccCheckClipClir:
In: Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
: //-1/xxxxxxxxxxxx/CCAPI/ccCheckClipClir:
Out: Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
: //-1/xxxxxxxxxxxx/CCAPI/ccCallSetupRequest:
Destination Pattern=[1-2,4-7]..., Called Number=2756, Digit Strip=FALSE
: //-1/xxxxxxxxxxxx/CCAPI/ccCallSetupRequest:
Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=5212(TON=Unknown, NPI=Unknown),
Redirect Number=, Display Info=
Account Number=, Final Destination Flag=FALSE,
Guid=FDFAF731-58BA-11E2-AB3D-FF3F5718C8F8, Outgoing Dial-peer=20
: //-1/xxxxxxxxxxxx/CCAPI/cc_api_display_ie_subfields:
ccCallSetupRequest:
cisco-username=

ccCallInfo IE subfields

cisco-ani=
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=0
dest=2756
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=-1
cisco-rdnplan=-1
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1 fwd_final_type =0
final_redirectNumber =
hunt_group_timeout =0

: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate:
Interface=0x31032360, Interface Type=1, Destination=, Mode=0x0,
Call Params(Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=2756(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
Subscriber Type Str=, FinalDestinationFlag=FALSE, Outgoing Dial-peer=20, Call Count On=FALSE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=)
: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

: :cc_get_feature_vsa malloc success
: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

: cc_get_feature_vsa count is 1
: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

: :FEATURE_VSA attributes are: feature_name:0,feature_time:735774952,feature_id:6 14
: //2799/FDFAF731AB3D/CCAPI/ccIFCallSetupRequestPrivate:
SPI Call Setup Request Is Success; Interface Type=1, FlowMode=1
: //2799/FDFAF731AB3D/CCAPI/ccCallSetContext:
Context=0x31AF08B8
: //2799/FDFAF731AB3D/CCAPI/cc_api_call_disconnected:
Cause Value=18, Interface=0x31032360, Call Id=2799
: //2799/FDFAF731AB3D/CCAPI/cc_api_call_disconnected:
Call Entry(Responsed=TRUE, Cause Value=18, Retry Count=0)
: csim_do_test: cid(2799), ev(12), disp(0)
: csimTraceSct: cid(2799),st(0),oldst(0)
: csim err csimDisconnected recvd DISC cid(2799)
: //2799/FDFAF731AB3D/CCAPI/ccCallDisconnect:
Cause Value=18, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=1
: //2799/FDFAF731AB3D/CCAPI/ccCallDisconnect:
Cause Value=18, Call Entry(Responsed=TRUE, Cause Value=1
: //2799/FDFAF731AB3D/CCAPI/cc_api_get_transfer_info:
Transfer Number Is Null
: //2799/FDFAF731AB3D/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x31032360, Tag=0x0, Call Id=2799,
Call Entry(Disconnect Cause=18, Voice Class Cause Code=0, Retry Count=0)
: //2799/FDFAF731AB3D/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent
: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

: :cc_free_feature_vsa freeing 2BDB08E0
: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

Test#
: vsacount in free is 0
: csim_do_test: cid(2799), ev(13), disp(0)
: csimTraceSct: cid(2799),st(2),oldst(0)
: csim: loop = 1, failed = 1
: csim: call attempted = 1, setup failed = 1, tone failed = 0

: //-1/xxxxxxxxxxxx/CCAPI/ccAppShutdownMode:
ccAppShutdownMode: remove it from the queue
: //-1/xxxxxxxxxxxx/CCAPI/ccAppShutdownMode:
ccAppShutdownMode: remove it from the queue

Dial Peer -

dial-peer voice 10 voip
tone ringback alert-no-PI
description Test
preference 5
destination-pattern [1-2,5-7]...
progress_ind setup enable 3
session target ipv4:10.1.1.1
voice-class codec 1
voice-class h323 1
dtmf-relay h245-alphanumeric
no vad

Brad0985

Can you debug the remote gateway as well and verify the call is actually making it? You are receiving disconnect cause = 18 indicating "no user responding". Also, you're hitting dial peer 20 and posted 10.

control

Brad0985 wrote: »

Can you debug the remote gateway as well and verify the call is actually making it? You are receiving disconnect cause = 18 indicating "no user responding". Also, you're hitting dial peer 20 and posted 10.

It is dial peer 20, sorry. I had someone on site test a call, and when dialing the number, it is totally silent for a short time, then "busy tone" When you say remote gateway, is this the other site i am trying to dial? Should I use the same debug command as before?

Kelkin

yes.. Also verify what is the IP of the remote gateway. Is it 10.1.1.1?

control

Got this working.
Site A acts as a hub site almost, so all calls go through the CUCM there. Amended the dial peer at site B to use the subscribers address, as it was currently using the publishers, 10.1.1.1
I assume the publisher should have also been able to handle and deal with the calls?

Brad0985

Glad you got it working.
Yes, it should be able to handle. May be a routing issue. Can your remote network ping your publisher?

control

Hi,

Yeah, I'm happy it's now working. Can ping the IP no problem so a bit puzzled. Anything specific I should be looking at?