Site to Site calls only work one way

controlcontrol Member Posts: 309
in CCNA Collaboration
Hi All,

What could be a possible causes of the following.

Site A - Can call into Site B (Site B phones ring)
Site B - Unable to call out of the site. Engaged tone

Call Manager Express, latest version.
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  • Brad0985Brad0985 Member Posts: 7 ■□□□□□□□□□
    Missing dial-peer? Toll fraud prevention? Need more info... Show run and/or debug voice ccapi inout from site b when attempting call.
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  • controlcontrol Member Posts: 309
    This is a remote site, so I'm having to use the csim start xxxxx command to generate an outgoing call. Does this help at all?

    Oh and if Site A calls Site B, they can have a two way conversation, but Site B still unable to call out. If I try to call out using CSIM the output of debug is below.

    : csim: called number = 5212, loop count = 1 ping count = 0


    : csimSetupPeer peer type(2), destPat(5212), matched(1), target()
    : //-1/xxxxxxxxxxxx/CCAPI/ccCallSetupRequest:
    Destination=, Calling IE Present=FALSE, Mode=0,
    Outgoing Dial-peer=30, Params=0x32F251EC, Progress Indication=NULL(0)
    : //-1/xxxxxxxxxxxx/CCAPI/ccCheckClipClir:
    In: Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
    : //-1/xxxxxxxxxxxx/CCAPI/ccCheckClipClir:
    Out: Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
    : //-1/xxxxxxxxxxxx/CCAPI/ccCallSetupRequest:
    Destination Pattern=[1-2,4-7]..., Called Number=5212, Digit Strip=FALSE
    : //-1/xxxxxxxxxxxx/CCAPI/ccCallSetupRequest:
    Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
    Called Number=5212(TON=Unknown, NPI=Unknown),
    Redirect Number=, Display Info=
    Account Number=, Final Destination Flag=FALSE,
    Guid=FDFAF731-58BA-11E2-AB3D-FF3F5718C8F8, Outgoing Dial-peer=30
    : //-1/xxxxxxxxxxxx/CCAPI/cc_api_display_ie_subfields:
    ccCallSetupRequest:
    cisco-username=
    ccCallInfo IE subfields
    cisco-ani=
    cisco-anitype=0
    cisco-aniplan=0
    cisco-anipi=0
    cisco-anisi=0
    dest=5212
    cisco-desttype=0
    cisco-destplan=0
    cisco-rdie=FFFFFFFF
    cisco-rdn=
    cisco-rdntype=-1
    cisco-rdnplan=-1
    cisco-rdnpi=-1
    cisco-rdnsi=-1
    cisco-redirectreason=-1 fwd_final_type =0
    final_redirectNumber =
    hunt_group_timeout =0


    : //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate:
    Interface=0x31032360, Interface Type=1, Destination=, Mode=0x0,
    Call Params(Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
    Called Number=5212(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
    Subscriber Type Str=, FinalDestinationFlag=FALSE, Outgoing Dial-peer=30, Call Count On=FALSE,
    Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=)
    : //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:


    : :cc_get_feature_vsa malloc success
    : //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:


    : cc_get_feature_vsa count is 1
    : //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:


    : :FEATURE_VSA attributes are: feature_name:0,feature_time:735774952,feature_id:614
    : //2799/FDFAF731AB3D/CCAPI/ccIFCallSetupRequestPrivate:
    SPI Call Setup Request Is Success; Interface Type=1, FlowMode=1
    : //2799/FDFAF731AB3D/CCAPI/ccCallSetContext:
    Context=0x31AF08B8
    : //2799/FDFAF731AB3D/CCAPI/cc_api_call_disconnected:
    Cause Value=18, Interface=0x31032360, Call Id=2799
    : //2799/FDFAF731AB3D/CCAPI/cc_api_call_disconnected:
    Call Entry(Responsed=TRUE, Cause Value=18, Retry Count=0)
    : csim_do_test: cid(2799), ev(12), disp(0)
    : csimTraceSct: cid(2799),st(0),oldst(0)
    : csim err csimDisconnected recvd DISC cid(2799)
    : //2799/FDFAF731AB3D/CCAPI/ccCallDisconnect:
    Cause Value=18, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=1icon_cool.gif
    : //2799/FDFAF731AB3D/CCAPI/ccCallDisconnect:
    Cause Value=18, Call Entry(Responsed=TRUE, Cause Value=1icon_cool.gif
    : //2799/FDFAF731AB3D/CCAPI/cc_api_get_transfer_info:
    Transfer Number Is Null
    : //2799/FDFAF731AB3D/CCAPI/cc_api_call_disconnect_done:
    Disposition=0, Interface=0x31032360, Tag=0x0, Call Id=2799,
    Call Entry(Disconnect Cause=18, Voice Class Cause Code=0, Retry Count=0)
    : //2799/FDFAF731AB3D/CCAPI/cc_api_call_disconnect_done:
    Call Disconnect Event Sent
    : //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:


    : :cc_free_feature_vsa freeing 2BDB08E0
    : //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:


    Test#
    : vsacount in free is 0
    : csim_do_test: cid(2799), ev(13), disp(0)
    : csimTraceSct: cid(2799),st(2),oldst(0)
    : csim: loop = 1, failed = 1
    : csim: call attempted = 1, setup failed = 1, tone failed = 0


    : //-1/xxxxxxxxxxxx/CCAPI/ccAppShutdownMode:
    ccAppShutdownMode: remove it from the queue
    : //-1/xxxxxxxxxxxx/CCAPI/ccAppShutdownMode:
    ccAppShutdownMode: remove it from the queue
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  • KelkinKelkin Member Posts: 261 ■■■□□□□□□□
    Lets take a look at your dial-peer..
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  • controlcontrol Member Posts: 309
    Sorry, I was editing something else and pasted the wrong output before. (dial peer also)

    The Csim output is as follows -

    : csim: called number = 2756, loop count = 1 ping count = 0




    : csimSetupPeer peer type(2), destPat(2756), matched(1), target()
    : //-1/xxxxxxxxxxxx/CCAPI/ccCallSetupRequest:
    Destination=, Calling IE Present=FALSE, Mode=0,
    Outgoing Dial-peer=20, Params=0x32F251EC, Progress Indication=NULL(0)
    : //-1/xxxxxxxxxxxx/CCAPI/ccCheckClipClir:
    In: Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
    : //-1/xxxxxxxxxxxx/CCAPI/ccCheckClipClir:
    Out: Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
    : //-1/xxxxxxxxxxxx/CCAPI/ccCallSetupRequest:
    Destination Pattern=[1-2,4-7]..., Called Number=2756, Digit Strip=FALSE
    : //-1/xxxxxxxxxxxx/CCAPI/ccCallSetupRequest:
    Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
    Called Number=5212(TON=Unknown, NPI=Unknown),
    Redirect Number=, Display Info=
    Account Number=, Final Destination Flag=FALSE,
    Guid=FDFAF731-58BA-11E2-AB3D-FF3F5718C8F8, Outgoing Dial-peer=20
    : //-1/xxxxxxxxxxxx/CCAPI/cc_api_display_ie_subfields:
    ccCallSetupRequest:
    cisco-username=
    ccCallInfo IE subfields
    cisco-ani=
    cisco-anitype=0
    cisco-aniplan=0
    cisco-anipi=0
    cisco-anisi=0
    dest=2756
    cisco-desttype=0
    cisco-destplan=0
    cisco-rdie=FFFFFFFF
    cisco-rdn=
    cisco-rdntype=-1
    cisco-rdnplan=-1
    cisco-rdnpi=-1
    cisco-rdnsi=-1
    cisco-redirectreason=-1 fwd_final_type =0
    final_redirectNumber =
    hunt_group_timeout =0




    : //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate:
    Interface=0x31032360, Interface Type=1, Destination=, Mode=0x0,
    Call Params(Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
    Called Number=2756(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
    Subscriber Type Str=, FinalDestinationFlag=FALSE, Outgoing Dial-peer=20, Call Count On=FALSE,
    Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=)
    : //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:




    : :cc_get_feature_vsa malloc success
    : //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:




    : cc_get_feature_vsa count is 1
    : //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:




    : :FEATURE_VSA attributes are: feature_name:0,feature_time:735774952,feature_id:6 14
    : //2799/FDFAF731AB3D/CCAPI/ccIFCallSetupRequestPrivate:
    SPI Call Setup Request Is Success; Interface Type=1, FlowMode=1
    : //2799/FDFAF731AB3D/CCAPI/ccCallSetContext:
    Context=0x31AF08B8
    : //2799/FDFAF731AB3D/CCAPI/cc_api_call_disconnected:
    Cause Value=18, Interface=0x31032360, Call Id=2799
    : //2799/FDFAF731AB3D/CCAPI/cc_api_call_disconnected:
    Call Entry(Responsed=TRUE, Cause Value=18, Retry Count=0)
    : csim_do_test: cid(2799), ev(12), disp(0)
    : csimTraceSct: cid(2799),st(0),oldst(0)
    : csim err csimDisconnected recvd DISC cid(2799)
    : //2799/FDFAF731AB3D/CCAPI/ccCallDisconnect:
    Cause Value=18, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=1
    : //2799/FDFAF731AB3D/CCAPI/ccCallDisconnect:
    Cause Value=18, Call Entry(Responsed=TRUE, Cause Value=1
    : //2799/FDFAF731AB3D/CCAPI/cc_api_get_transfer_info:
    Transfer Number Is Null
    : //2799/FDFAF731AB3D/CCAPI/cc_api_call_disconnect_done:
    Disposition=0, Interface=0x31032360, Tag=0x0, Call Id=2799,
    Call Entry(Disconnect Cause=18, Voice Class Cause Code=0, Retry Count=0)
    : //2799/FDFAF731AB3D/CCAPI/cc_api_call_disconnect_done:
    Call Disconnect Event Sent
    : //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:




    : :cc_free_feature_vsa freeing 2BDB08E0
    : //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:




    Test#
    : vsacount in free is 0
    : csim_do_test: cid(2799), ev(13), disp(0)
    : csimTraceSct: cid(2799),st(2),oldst(0)
    : csim: loop = 1, failed = 1
    : csim: call attempted = 1, setup failed = 1, tone failed = 0




    : //-1/xxxxxxxxxxxx/CCAPI/ccAppShutdownMode:
    ccAppShutdownMode: remove it from the queue
    : //-1/xxxxxxxxxxxx/CCAPI/ccAppShutdownMode:
    ccAppShutdownMode: remove it from the queue



    Dial Peer -

    dial-peer voice 10 voip
    tone ringback alert-no-PI
    description Test
    preference 5
    destination-pattern [1-2,5-7]...
    progress_ind setup enable 3
    session target ipv4:10.1.1.1
    voice-class codec 1
    voice-class h323 1
    dtmf-relay h245-alphanumeric
    no vad
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  • Brad0985Brad0985 Member Posts: 7 ■□□□□□□□□□
    Can you debug the remote gateway as well and verify the call is actually making it? You are receiving disconnect cause = 18 indicating "no user responding". Also, you're hitting dial peer 20 and posted 10.
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  • controlcontrol Member Posts: 309
    Brad0985 wrote: »
    Can you debug the remote gateway as well and verify the call is actually making it? You are receiving disconnect cause = 18 indicating "no user responding". Also, you're hitting dial peer 20 and posted 10.

    It is dial peer 20, sorry. I had someone on site test a call, and when dialing the number, it is totally silent for a short time, then "busy tone" When you say remote gateway, is this the other site i am trying to dial? Should I use the same debug command as before?
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  • KelkinKelkin Member Posts: 261 ■■■□□□□□□□
    yes.. Also verify what is the IP of the remote gateway. Is it 10.1.1.1?
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  • controlcontrol Member Posts: 309
    Got this working.
    Site A acts as a hub site almost, so all calls go through the CUCM there. Amended the dial peer at site B to use the subscribers address, as it was currently using the publishers, 10.1.1.1
    I assume the publisher should have also been able to handle and deal with the calls?
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  • Brad0985Brad0985 Member Posts: 7 ■□□□□□□□□□
    Glad you got it working.
    Yes, it should be able to handle. May be a routing issue. Can your remote network ping your publisher?
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  • controlcontrol Member Posts: 309
    Hi,

    Yeah, I'm happy it's now working. Can ping the IP no problem so a bit puzzled. Anything specific I should be looking at?
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