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Michael2 wrote: » I wouldn't recommend posting on Monster. You'll just get passed up by the I.T companies since you don't have experience. CraigsList would be better.
Polynomial wrote: » I'm not sure how relevant N+ is. I'd rather go straight for CCENT.
Roguetadhg wrote: » A+ and Net+ got me this position.
N2IT wrote: » Honestly A+ is all you need for service desk. Then from there you can move forward and decide which direction you want to go into. Networking, Security, Systems, Etc.
Valsacar wrote: » That depends on the company, at mine most service desk have far beyond A+ (including one CISSP). They are also far more than secretaries, they have a 90% first line closure rate (easily over 100k tickets a year) and can handle up to basic switch/router configuration issues.
WafflesAndRootbeer wrote: » CompTIA certs are more or less mandatory. If you don't have the A+ AND Server+/Network+/Security+/Linux+ within 90's days of being hired, you will not likely be retained as an employee. That's standard policy for most companies. Some companies will just require the A+ at minimum but many require the A+ and at least one of the other certs that I just listed above.
CodeBlox wrote: » I don't believe you on the 100k tickets thing / year... They would be closing about 420 tickets a day. Unless the stuff is extremely easy (and there are a ton of duplicate tickets) I doubt anyone is that fast. Programmer24, I studied for about a month and a half.
W Stewart wrote: » What and where are you talking about? I work as a Jr Systems admin and certifications have never been a requirement for any job I've held. Plenty of job ads say that certain certifications are preferred but none of the jobs I have ever worked at have made you get or maintain a certification to be hired or retained as an employee. A+ and Security+ may be required in government jobs and but I haven't seen many jobs that make A+ a hard requirement. Edit: Just looked at your location as well as another poster. My guess is this may be more common in Virgina since the DMV area is full of IT jobs and probably government IT jobs as well. It's nowhere near standard in Tampa Florida though. Certifications down here are just one of those nice to have things for employers.
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