Help Desk or Service Tech

I'm in a situation where I'm currently working for a company that I'm not too happy with (See this post for more details http://www.techexams.net/forums/jobs-degrees/83023-thinking-about-switching-jobs-but.html )

As of now , I ve been with company 8 months and I am a helpdesk supervisor.
I currently got an offer to work for a Major ISP as a "Communication Tech" just a field tech that goes House to house installing/fixing Internet/cable issues, its a lot more interesting then helpdesk since I get hands on experience and not learn alot more regarding networking Which is what I plan on breaking into. Bad part is that pay is about 4 bucks less an hour. I'm not really in it for the money, im more in it for the experience. The job provides more benefits like free cable / int and Tuition reinbursment and the potential for raises if I complete certifications that they ask for. My current job does none of that and there is absolutely no room for improvement where I am at now and Im really not learning or improving on anything here because the software we use is specific for our company and isnt used anywhere at all besides here. My current job is about 24 miles from my home but new job would be about 2.2 miles. Saves me about $35/$40 in gas a week.
Another Pro to working here is that I have alot of free time at night. Being that I will be starting WGU March 1st, I will have alot more time to finish early and get studies over with, where as, if I were to get a new job, I would have to put more time aside for studies. But Im starting to hate being here due to egos and office politics and no room for improvement.

Not sure what to do here and the open window for the job is closing very soon. any input would be appreciated, Thank you all

Find more posts tagged with

Free for TechExams community: Cybersecurity salary guide

Compare cert salaries and plan your next career move

Button

Comments

WafflesAndRootbeer

Field tech work is supposed to pay more than helpdesk because it involves more work. Or actual work depending on how things are run but that's another topic for another time. I think you should definitely take the field tech job. It will let you network and not make you feel crazy after doing all the helpdesk stuff.

the_Grinch

Is it an ISP that also provides phone and TV service? If so factor that into your monthly savings. When I was with Comcast we got free tv, free internet, and phone for $15 a month. I was on the helpdesk, but it seems the techs liked their job. Only issue was if you have 12 work orders that day you were getting them done regardless of how late it was. IE one of your calls took four hours and it is 6 pm (end of your shift) and you have one call left, you were going to that call and finishing it. It seemed though that most of those guys got their CCNA and then was able to move to an office job.

xocity

Thanks for input, I have interview Scheduled for tomorrow, Ill see how it it goes and post results here. Thank you All

100k

Good luck hope you get it!