Job interview tmrw morning for a Desktop Support position. Should I review 70-685?

I have no experience in helpdesk/desktop support but got the interview through networking. It's at a local university. Responsibilities include "break down and set up of PCs, re-image computers and re-install of software (Windows, proprietary software), initial network set up, printer installs on the network, and potentially licensing error troubleshooting." I have a CCENT certification and have taken a course in A+ and S+. I'm about halfway through the 70-685 series. Just wondering if there other topics I should review, Thanks.
I'm thinking maybe active directory and some 70-686 content too?
I also own a hard copy of Windows 7 Admin's pocket consultant. Figured this might be helpful to have.

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Comments

xza

I'd search the forums for "desktop support interview".

xza

Thanks, I'll do that. I should have thought of that in the first place.

xza

It's a good thing you have a sense of humor, I don't see you getting this job based on your common sense alone.

xza

ouch.

/thread

CodeBlox

Lol? O_O

lsud00d

Snapped with the ol' nobody-replied-within-2-hours bit

phalx

I read from top to bottom and was trying to figure out what was happening, then I saw it was the OP commenting. Get some sleep maybe?

xocity

Lol I did the same thing, I need some sleep

stiltner

A+ Thread, would read again.

Op provided fast response and great turn around.

Failed to provide substance, but the lulz were sufficient

xza

I couldn't sleep, got a bit from 530 - 830 am. interview in 50 minutes. giddy up!

Juozux

So how did the interview go?

lsud00d

Juozux wrote: »

So how did the interview go?

It was probably one sided

xza

Good, actually. There's a lot of different technologies I can learn if I want to but the day to day is mostly putting out fires. I should know tomorrow I believe. A lot of times they throw out different electronic items like servers and they usually last a few minutes if thrown in the trash so I'd have the opportunity to check out the items before the students snatch em!

I'm up against 2 other people, I asked about the other candidates. 1 lacked interpersonal skills and the other is well versed in programming/linux. But this job doesn't require programming or linux. I have the customer service experience and he said he preferred my ice cream shop experience over an a+ cert because the people skills are so important in this academic environment.

It's a legit school with an excellent reputation. I'd love to land this job.

xza

"It was probably one sided"

zing!

lsud00d

Well xza, glad to see you back on planet Earth Mr. Cosmonaut! Also glad to hear the interview went well and that you got some good feedback from the interview.

I got my start in the higher education IT field (hint....look at my name

) and in the Help Desk so let me know if you have any questions, I'm sure I can give you a heads up of what to expect. I'll keep my fingers crossed for you!

xza

Thanks and hopefully you'll have some questions from rpid00d in the future!