Phone won't register

Hey guys,

I have two Cisco IP phones. They are the exam same model (7960) one registers and the other doesn't. On the CME I keep getting these messages from debug tftp events:

*Mar 1 05:26:39.222: TFTP: Looking for CTLSEP00137F6BF9BD.tlv
*Mar 1 05:26:39.247: TFTP: Looking for SEP00137F6BF9BD.cnf.xml
*Mar 1 05:26:39.271: TFTP: Looking for SIP00137F6BF9BD.cnf
*Mar 1 05:26:39.303: TFTP: Looking for MGC00137F6BF9BD.cnf
*Mar 1 05:26:39.327: TFTP: Looking for XMLDefault.cnf.xml
*Mar 1 05:26:39.331: TFTP: Opened system:/its/XMLDefault.cnf.xml, fd 0, size 1104 for process 140
*Mar 1 05:26:39.339: TFTP: Finished system:/its/XMLDefault.cnf.xml, time 00:00:00 for process 140

I've looked everywhere online but the only Cisco doc I can find is IP Phone 7940/7960 Fails to Boot - Protocol Application Invalid - Cisco Systems which doesn't help at all.

Could any of the voip geniuses out there throw me a bone?

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Comments

DexterPark

Basically, it's looking for a config file and isn't finding it..

Check the config on your router and make sure it looks like the first phones. You may have typo'ed the MAC address. Check that and if it is not, post a config from your router. Also, look under settings and find out if the two phones has the same firmware version.

CDelapena2

Dexter,

They have identical configs:

Device ID: SEP00137F6BF9BD
Entry address(es):
IP address: 172.16.1.3
Platform: Cisco IP Phone 7960, Capabilities: Host Phone
Interface: FastEthernet0/13, Port ID (outgoing port): Port 1
Holdtime : 176 sec

Version :
P00308010200

advertisement version: 2
Duplex: full
Power drawn: 6.300 Watts

Device ID: SEP00137F53FDD8
Entry address(es):
IP address: 172.16.1.4
Platform: Cisco IP Phone 7960, Capabilities: Host Phone
Interface: FastEthernet0/14, Port ID (outgoing port): Port 1
Holdtime : 132 sec

Version :
P00308010200

advertisement version: 2
Duplex: full
Power drawn: 6.300 Watts

Here is my config on the CME router:

CME_A#show run
Building configuration...

Current configuration : 1363 bytes
!
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname CME_A
!
boot-start-marker
boot-end-marker
!
!
no aaa new-model
!
resource policy
!
clock timezone Central 5
no network-clock-participate slot 1
no network-clock-participate wic 0
ip subnet-zero
ip cef
!
!
no ip dhcp use vrf connected
!
ip dhcp pool VOICE_POOL
network 172.16.1.0 255.255.255.0
default-router 172.16.1.1
option 150 ip 172.16.1.1
!
!
no ip domain lookup
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
interface FastEthernet0/0
ip address 172.16.1.1 255.255.255.0
duplex auto
speed auto
!
interface FastEthernet0/0.100
!
interface Serial0/0
no ip address
shutdown
no fair-queue
no dce-terminal-timing-enable
!
ip classless
!
ip http server
no ip http secure-server
!
!
!
control-plane
!
!
!
!
!
!
!
!
telephony-service
max-ephones 10
max-dn 10
ip source-address 172.16.1.1 port 2000
create cnf-files version-stamp Jan 01 2002 00:00:00
max-conferences 4 gain -6
!
!
ephone-dn 1
number 1001
!
!
ephone-dn 2
number 1002
!
!
ephone-dn 10
number 5005 secondary 5006
!
!
ephone 1
mac-address 0013.7F53.FDD8
button 1:1 3:10
!
!
!
ephone 2
mac-address 0013.7F6B.F9BD
button 1:2
!
!
!
line con 0
exec-timeout 0 0
logging synchronous
line aux 0
transport input all
line vty 0 4
login
!
!
end

Thanks a ton for looking at my question. I've been trying to fix this for so long

aaron0011

Remove the CNF file of the phone that will not register by deleting the file from flash. Then reset the phone.

CDelapena2

aaron,

I have no files in flash:

CME_A#dir flash:
Directory of flash:/

1 -rw- 24674228 <no date> c2600-ipvoicek9-mz.124-4.T.bin

49807356 bytes total (24318228 bytes free)

Since these phones already have the right phone firmware I just left them alone... I'm very new to the voice game so please let me know if I'm missing something obvious

aaron0011

CNF (Config) files have to be there or the phone can't register. Run command show flash. If empty try show telephony-service tftp-bindings. Post your output.

CDelapena2

CME_A#show flash

System flash directory:
File Length Name/status
1 24674228 c2600-ipvoicek9-mz.124-4.T.bin
2 3987 admin_user.html [deleted]
3 677822 admin_user.js [deleted]
4 1029 CiscoLogo.gif [deleted]
5 617 CME_GUI_README.TXT [deleted]
6 953 Delete.gif [deleted]
7 16344 dom.js [deleted]
8 864 downarrow.gif [deleted]
9 6146 ephone_admin.html [deleted]
10 4558 logohome.gif [deleted]
11 3866 normal_user.html [deleted]
12 78428 normal_user.js [deleted]
13 1347 Plus.gif [deleted]
14 843 sxiconad.gif [deleted]
15 174 Tab.gif [deleted]
16 2431 telephony_service.html [deleted]
17 870 uparrow.gif [deleted]
18 9968 xml-test.html [deleted]
19 3412 xml.template [deleted]
[25489128 bytes used, 24318228 available, 49807356 total]
49152K bytes of processor board System flash (Read/Write)

CME_A#show telephony-service tftp-bindings
tftp-server system:/its/SEPDEFAULT.cnf
tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server system:/its/XMLDefault.cnf.xml alias XMLDefault.cnf.xml
tftp-server system:/its/ATADefault.cnf.xml
tftp-server system:/its/united_states/7960-tones.xml alias United_States/7960-tones.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7960-font.xml
tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_States/7960-dictionary.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7960-kate.xml
tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_States/SCCP-dictionary.xml
tftp-server system:/its/XMLDefault7960.cnf.xml alias SEP00137F53FDD8.cnf.xml

Those [deleted] files were for the CME GUI I think. This router was purchased used. All I did was write erase and then started using it.

I'll go ahead and make tftp-server commands for P00308010200

aaron0011

CME(config)#telephony-service
CME(config-telephony)#cnf-file location flash:
CME(config-telephony)#cnf-file perphone

Reboot router. Then reset phones.

CDelapena2

Turns out I just had to specify the firmware files for the 7960s after loading them in flash and then type "create cnf-files"

Directory of flash:/

1 -rw- 24674228 <no date> c2600-ipvoicek9-mz.124-4.T.bin
20 -rw- 130552 <no date> phone/7940-7960/P00308010200.bin
21 -rw- 461 <no date> phone/7940-7960/P00308010200.loads
22 -rw- 708448 <no date> phone/7940-7960/P00308010200.sb2
23 -rw- 130956 <no date> phone/7940-7960/P00308010200.sbn

CME_A#show run | i tftp-s
tftp-server flash:/phone/7940-7960/P00308010200.bin alias P00308010200.bin
tftp-server flash:/phone/7940-7960/P00308010200.loads alias P00308010200.loads
tftp-server flash:/phone/7940-7960/P00308010200.sb2 alias P00308010200.sb2
tftp-server flash:/phone/7940-7960/P00308010200.sbn alias P00308010200.sbn

under telephony-service, type load 7960-7940 P00308010200

Thanks a ton aaron and Dexter