Helpdesk Software

brownwrap

I have been tasked to come up with a new piece of Helpdesk software. Currently we use Cerberus Helpdesk. I was told anything but Remedy. I don't know why, I am new here. I have used Footprints, but they are owned by the same company that owns Remedy. I'd like to know what the community is using to track problems. And free is always good.

crrussell3

http://www.techexams.net/forums/off-topic/86791-helpdesk-ticketing-systems-recommended.html

See recent thread above.

brownwrap

Thank you. I thought about searching, but then I figured who would have ever asked about this in the first place.

brownwrap

Oh, I should have mentioned one important factor, it must run on Linux.

crrussell3

Take a look at OTRS.