NOC position, how technical will it be?
naclh2onaz
Member Posts: 69 ■■□□□□□□□□
I have an interview for a NOC scheduled next week. What concerns me is that the position includes billing, which seems more customer service related than technical support. Is this typical for a NOC position? The job title is a data center provisioning technician. Im excited because the position includes technologies that are new to me but I don't want to be in a role that's not very technical. Can anyone with NOC experience let me know if this is normal? Heres the job description: Type of Position: Technical and Customer Support; Compensation: Hourly Plus Commission
TECHNICAL EXPERIENCE / REQUIREMENTS:
While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
TECHNICAL EXPERIENCE / REQUIREMENTS:
- Minimum two (2) years of hands-on Linux systems administration experience.
- Self-starter with minimum one (1) year of software, Web 2.0 technical support
- Associates degree or technical certification preferred.
- Strong knowledge of internet networking connectivity technologies including firewalls, tcp, dns, dhcp, ssl, and load balancing.
- Familiarity with most basic system administration tools and procedures; for example, BASH, MySQL, MsSQL, IIS, Apache, ProFTPd, Plesk, cPanel, and web control panels and ability to use backup programs, verify disk integrity, and maintain system files (groups, hosts, aliases).
- Fundamental understanding of a Linux or Windows operating system and servers.
- Superior technical expertise and work ethic.
- Proven ability to interact with developers, colleagues, and cross-functional teams.
- Troubleshoot and analyze causes of server performance problems.
- Perform preventive maintenance on servers.
- Gather necessary data for issue replication, problem determination and/or escalation.
- Isolate and, when possible, resolve service performance issues.
- Review server error and audit logs and perform system backups/restores.
- Experience building computers/servers.
- Experience in one or more of the following: java, javascript, perl, python, html, html5, XML, PHP, SOAP, REST, .NET, ruby, ruby on rails a plus.
- System administration experience and development experience highly desirable.
- Excellent people skills.
- Proven ability to clearly and effectively interact and communicate with customers in a friendly and personable manner via multiple channels (chat, phone, email).
- Research, resolve, and respond to customer questions and callbacks (via chat, phone and email) in a timely manner and in accordance with established standards, policies, procedures and service level agreements.
- Use interactive tools including chat, forums, email, monitoring and other web based social media to exceed customer expectations.
- Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.
- Provide creative solutions to customer problems to ensure customer productivity.
- When appropriate, escalate issues to appropriate individuals based on established guidelines and procedures.
- Ability to exercise judgment using procedures and practices to determine the appropriate course of action.
- Attend training sessions and possibly assist in training workshops. Participate in cross/team projects that enhance the quality or efficiency of the Customer Support group.
- Be part of a team, with best in breed cost structure, operations, and execution quality.
- Passionate about customers and helping them reach their goals.
While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
2017 Goals:
CISSP [X]
2018 Goals:
CRISC [ ]
CISSP [X]
2018 Goals:
CRISC [ ]
Comments
In my opinion this is a position for a technician working in/for Data Center. Most requirements meets general requirements on similar position.
I do not think this is a typical NOC position, and do not expect that you will be really troubleshooting networking issue.Most likely your job will include support customer with Linux/Windows issue.
Question is what kind of type of are you looking for? Network engineer? Support/Technician?
If you want to be NOC network engineer requirements are different (CCNA, knowledge of OSPF, BGP, nexus-swicthes ..etc)however if you do not have experience as a Network Admin, or you want to be working as Windows/Linux specialist go for it!
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CISSP [X]
2018 Goals:
CRISC [ ]
In my company people who can sale and have technical knowledge earn lot's of many. Good luck!
CISSP [X]
2018 Goals:
CRISC [ ]