Hello! and Help! Management to Analyst - Resume help.

Hello! I've been lurking on the forums for a couple years, love it, very informative and helpful!

Here's my story...

I've been an IT nerd since I was a kid, spent my 20's in various roles the Auto Industry. Coming up on 32 and stuck in a Management position for one of the big 3 auto retailers that I don't find quite as fulfilling as the time I spend with my lab when
I'm not working. I also handle all the low level IT work in my department. Well a spot has opened up at our SSC for a Security Analyst and after spending the morning with one of our Field Techs working on hardware installs and then 8 of my 10 working hours on the phone with our Help Desk for printer driver installs (admin rights and what not) and various problems with our Dealer Management Software, and walking one of our Help Desk guys through his job, (twice), last week, I've come to the conclusion that I'm fully qualified for the position and am going to apply for it. It's basic entry level security stuff, account creation/deletion, file permissions, password resets, active directory, well you guys/gals know what I'm talking about.

Anywho, my problem is how do I turn my Management resume into an Analyst resume? I don't have any certs yet, I'm self-studying for a handful right now, ya know the usual entry stuff. I do have a small virtual lab at home for studying. Since it's an internal transfer, I'm not sure what I should take off and what I should add. As stated above, I handle all the low level IT work in my department, password resets, hardware swaps and setups, software installs and configurations, I get to sit on the phone with the Help Desk whenever a problem I can't fix pops up and staff training on all of our systems. How do I work that into my resume without raising eyebrows with our IT team? Or should I even bother?

Any help would be greatly appreciated!
~SiLy

Ok, It won't let me attach my resume... format not supported. It's a .txt file, do I have to have a certain number of posts before I can upload it or is .txt really not supported?

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Comments

About7Narwhal

I would assume a good opening statement with an experice section detailing your IT skills would suffice. Something about applying business knowledge and leadership skills etc. Easier said than done, I know. But I wouldn't imagine much else is needed. Just my 2 cents, I would suggest waiting it out for some other opinions though.

Also, the website hates certain people I believe. I have never been able to upload attachments.

sily

I'll go ahead and just cut and paste...

Name/address/#/email
Summary of Qualifications

I have over 10 years of experience in customer service which entails
heavy telephone communication in a fast paced work environment. I have a strong ability to work independently or as part of a team and I manage my independent time efficiently. I am outgoing and possess strong interpersonal skills which enable me to work well with the public and with my fellow co-workers.

Professional Experience

A car dealership

On a daily basis, my duties range from receiving and inventorying stock to assigning and delegating scheduled tasks. I research open purchase orders and issue credits to vendors in a timely manner. I manage the daily operations of the parts warehouse working closely with the team to ensure timely parts delivery and order pulling. I also train new hires in the use of “branded” software and the “branded” hand scanner.

An auto parts store

My daily duties entailed servicing commercial and retail customers using advanced multi-tasking between two phones and two computers with heavy emphasis on customer relations and communication.
I trained new hires in the use of advanced multi-tasking techniques and day to day customer interactions. I attended weekly meeting with management and outside sales team to meet monthly parts and equipment sales.

A car dealership

My daily duties ranged from receiving and inventorying stock, invoicing parts, training new hires and delivering parts.

Auto repair facility

I performed general vehicle maintenance. Received and stocked daily use merchandise.

Professional Development
Participated in several courses and workshops to ensure skills were up to date.
Courses included:
Various Cultures workshops.
Microsoft Office Suite
Proficient in Windows 95 through Windows 7.
Basic Linux, Unix and BSD configuration and use.

Education
School

sily

Bump...

Been playing with it all weekend and have a few ideas, any thoughts from the 100+ plus views?

jonny72

sily wrote: »

Since it's an internal transfer, I'm not sure what I should take off and what I should add

If it was me I'd be talking to the IT manager about the position rather than worrying about the cv.

sily

That's a good idea! I actually have to e-mail one of the anaylsts tomorrow to get some application access taken away from some employees, I'll ask her who the manager is and for their e-mail address and phone number!

I'm just kinda leery about it cause I've been trying to get on as an analyst at the company that runs our dealer management software for almost a year now, and I had to jump through some major hoops just to get the authorization to go talk to them, so I kinda have to play this one very carefully, I'm trying to ruffle the least amount of feathers possible with this one.