Job offer as a Fiber customer support analyst for Verizon

mallyg27

Hello to all, I'm currently working as a computer service technician in school doing desktop support and basic server administration stuff in NY. We job freezes there has not been any opportunities for me to move up. I got an offer to work at Verizon as a Fiber customer support analyst in New York. Is this is step in the right direction towards getting into networking? Give me your opinions. I copied and pasted the job description below.

At Verizon we are changing the way the world communicates and is entertained – and plays. Our high-speed broadband solutions are impacting customers of all ages, all over the country. We are seeking many qualified Internet Technical Support Analysts (Fiber Customer Support Analysts) to assist our customers with obtaining unlimited broadband capacity and lightning speeds to their homes.
Responsibilities Include:

• Answering calls from customers with order inquiry and/or trouble reports
• Providing fiber to home activation support
• Analyzing and isolating trouble conditions
• Initiating service order corrections and changes
• Understanding of PC components and functionality, the ability to work with customers on the telephone and to isolate/resolve problems with the equipment at a customer location.

Minimum Requirements:

• Basic understanding of communication networking components such as routers, LAN topology, Ethernet and Network Interface cards, as well as a working knowledge of PC hardware/software functionality.
• Must have training, education or experience related to PC home networking technology.
• Required to use a headset and sit at a workstation for extended periods of time while working at a computer terminal assisting internal and external customers.
• Must be willing to work regularly scheduled hours 7 days a week from 7am to midnight. Overtime may also be required, including weekend and holidays.
• Qualified candidates must pass all appropriate pre-employment tests, drug screen and a background check
• 1 year customer call center/help desk experience
• Experience as a computer Support Analyst, Ethernet Systems Installer, LAN/WAN Administrator, Network Analyst, Network Technician, Service Technician, Systems Analyst, Systems Administrator and Systems Engineer is preferred.

Salary consideration will be given to those with college degrees.

College (2yr - 4yr) degree in:

• Computer Science
• Information Technology
• Telecommunications Technologies
• Network Technologies
• Computer Network Systems
• Computer Information Systems
• Network and Communications Management
• Computer Engineering

Or Certification in:

• ACHDS (Apple Certified Helpdesk Specialist)
• ACTC (Apple Certified Technician Coordinator
• A+
• Network +
• INet +
• HTI+ (Home Technology Integration Plus)
• MCP (Windows 98, XP, 2000, 2003, Windows Security)
• MCSE
• Microsoft Certification
• Cisco Certified Network Associate

Verizon offers excellent benefits including:

• Medical, Dental, 401(k), paid vacation, career development and automatic wage increases every six months until top pay is reached.

Training:

• 40 hours a week paid training

These are full - time regular positions. The pay range for these positions are $385.00 per week to $1,290.50 per week. Wage Credit may be given based upon work experience, education and training.

hoktauri

You might get something from it but the job tasks looks like a lot of generic customer service. It's good to have that and you might be able to move up into a networking position along with an appropriate degree/certs.

mallyg27

Thanks. I really need to do something else besides what I'm doing now. This desktop
has become pretty boring and looks like it will become obsolete down the line.

NetworkVeteran

I'm sorry those are the only options open to you. Either the job market in NY is bleak, you're not beating on enough doors, or something is amiss with your resume and/or interview skills. With a CCNA plus CCNA Security, I would expect you to be able to find something more closely aligned with networking where you'd get to occasionally log onto routers and switches.

The job description under-utilizes your certifications. The silver lining would be working at Verizon. If others with the roles you desire work out of the same office, that may spell future opportunities. I'd ask about long-term growth potential. Heck, many employers would love to hear you're thinking about "If I were to stay here for 2-3 years.."

networker050184

Agree with NetworkVeteran. This position would probably underutilize your skills, but it would get your foot in the door. If you can show your skills it would probably be fairly easy to move up internally in a years time.

mallyg27

NetworkVeteran wrote: »

I'm sorry those are the only options open to you. Either the job market in NY is bleak, you're not beating on enough doors, or something is amiss with your resume and/or interview skills. With a CCNA plus CCNA Security, I would expect you to be able to find something more closely aligned with networking where you'd get to occasionally log onto routers and switches.

The job description under-utilizes your certifications. The silver lining would be working at Verizon. If others with the roles you desire work out of the same office, that may spell future opportunities. I'd ask about long-term growth potential. Heck, many employers would love to hear you're thinking about "If I were to stay here for 2-3 years.."

I agree that it's not utilizing my skills. I will definitely be looking to move up quickly. Maybe I'm not beating on enough doors. I just get a lot of contract job offers which I'm willing to take a chance with especially when I currently have a full time job.

white96gt

I think it would be a good opportunity. It may not utilize your skills now, but the chance for growth if you work hard is their. Plus the name on your resume will help in the future. The network rep I work with at Verizon worked his way up the network ladder their and has a great job now.

sratakhin

I spoke with someone from Verizon on a career fair a year ago about available opportunities. He told me that most network engineers worked their way up from lower-level positions such as customer service support. I didn't think it was true for senior level engineers though.