Resume review and salary worth?
I am transitioning out of the Air Force and plan to stay in San Antonio, Texas. I am looking to get a local job or contract locally or overseas. Looking for advice or anything I can improve upon certification wise my last 10 months.
SECURITY CLEARANCE:
Education
Western Governors University, Austin, TX
Bachelors of Science, Information Technology/Network Design and Management Graduate: April 2014
Community College of the Air Force, Maxwell AFB, AL
Associate in Applied Science; Electronic Systems Technology Graduated: May 2011
CERTIFICATIONS
Cisco Certified Network Associate
Cisco Certified Network Associate Voice
COMPTIA Security +
Information Technology Infrastructure Library
Cisco Certified Network Associate Security
Pursuing Microsoft Certified Solutions Associate Windows Server 2012
MILITARY IT Experience
Cryptologic Systems Division, Joint Base San Antonio, Texas Aug 2011 – Present
· Managed the JIOC-A IT Project team ensuring that milestones were met, project stayed within budget, and briefed senior leadership with updates and status changes.
· Supervised IT Help Desk support desk consisting of 6 personnel; duties focused on site repair activities supporting NATO HQ, ISAF, JIOC-A, Secure/Non-Secure LAN/WAN Network Management Administration and Active Directory Administrator for US and Coalition users.
· Supervised a 6 person team that performed inspections, operational tests, certifications, and repairs on cryptographic equipment in accordance with National Security Agency (NSA) standards.
· Trained, conceptualized, and implemented the secure telephone equipment (STE) procedures that later was adopted by the US Air Force and became the national standard of recertification by the NSA.
75th Air Base Wing, hill Air Force Base, Utah nov 2009 – aug 2011
· Provided analysis of the IT service desk processes; resulting in the streamlining and integrating of the IT service desk procedures reducing the response time by half (50%).
· Supervised the daily preventive maintenance of all assigned IT equipment, troubleshooting, SERVORD data entry and translations, table data fill, alarm clearing, circuit installation/recovery on telephony switch.
· Provided in-depth telephone training to new personnel, coordinated with telecom vendors for lines and services and projected additions and enhancements to all voice and data systems.
· Handpicked for Barksdale Global Strike Command Standup. Led four man team that engineered 8th AF communication package. Programmed and Installed 600 phones and faxes before service level agreement (SLA).
52D Communications Squadron, Spangdahlem Air Base, Germany Apr 2006 – Nov 2009
· Team lead on multiple VoIP telecommunication installations, outages, upgrades and on-time relocations that directly supported 8,000 users.
· Performed surveys averaging over 75 a month to streamline and use Six Sigma total quality management principles to implement the most cost effective installation information procedures and requisitions solution to order equipment supporting the base telecommunications requirement.
· Managed 2 million dollar network infrastructure comprised of 5 Cisco Voice over Internet Protocol managers, 7,300-line telephony switch, and 5 400 line Avaya G3 switches.
· Lead Quality Assurance Evaluator (QAE) for assets totally 8 million dollar private branch exchange (PBX) and 3 telephony switches copper core/fiber optic infrastructure contracts.
KEY SKILLS
COMSEC, Troubleshooting, LAN-WAN, Help Desk Support, ITIL v3 Foundations, Cisco VoIP, Active Directory, SharePoint, Microsoft Exchange, VTC, Lotus, Adobe, Google Earth, Remedy, Port Security, CCNA, CCNA Voice, CCNA Security, MCSA, Windows Vista, Dell, HP, Fiber Optics, SIPRNET, NIPR, Cisco Call Manager, NATO, Microsoft Office, Crypto, KVM Switches, Centrex, JWICS, Time Management, Network Administrator, System Administrator, Windows Server, Cisco Switches, Cisco Routers, Afghanistan, Telnet, Remote Desktop, Organized
