Is this a typical NOC Technician job?

May have a potential interview for this job. Is this entry level?

Job Description:

• A NOC Technician serves as a direct point of contact for customer, service provider and internal staff interaction.
• This is a hands-on position.
• The successful candidate will be responsible for supporting our 24x7x365 managed services NOC providing service to many different IT environments.
• Provide operations and technical support to internal staff as well as external customers.
Job Responsibilities:

• Monitor, maintain and fix servers, operating systems, network configurations, software applications, and hardware
• Administer and monitor system availability and performance tools
• Troubleshoot and resolve complex problems
• Solve or document and further escalate issues as needed
• Update and create internal articles and/or documentation
• Work closely with internal and external customers
• Evening, overnight, and weekend, holiday and on-call shift work will be required.

Required Qualifications:

• 3+ years of progressively responsible, hands-on operations experience in a high availability data center environment
• SQL Server administration and/or management
• Significant experience with IIS, Active Directory, Windows networking administration, and knowledge of web technologies
• Intermediate experience with Cisco routing and switching
• Intermediate experience administering a virtual environment (VMWare, Hyper V, Xen)
• Moves, adds, and change experience with Cisco Call Manager, Unity, Presence, and Contact Center.
• Linux administration
• Comprehensive knowledge of Windows operating systems for servers and workstations, including Windows Server 2003, 2008 & Windows XP, 7, 8
• Working Knowledge and Understanding of DNS
• Demonstrate excellent attention to detail
• Ability to multi-task efficiently, work independently and/or as a part of a team
• Able to learn and adapt to new technologies through self-directed training
• Ability to interact with clients in a professional, articulate manner
• Strong written and verbal communications .

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Comments

ChooseLife

eddo1 wrote: »

Is this entry level?
...
Required Qualifications:

• 3+ years of ... experience
...

Any position that requires more than 12 months of work experience is not entry-level by the very definition

ArabianKnight

I work in a NOC as a level 1 and I just monitor alarms and answer phones, check email

DoubleNNs

ChooseLife wrote: »

Any position that requires more than 12 months of work experience is not entry-level by the very definition

I haven't ever seen a truly entry-level networking position around my area.

Ismaeljrp

DoubleNNs wrote: »

I haven't ever seen a truly entry-level networking position around my area.

That's because they are 1 in a million. I have never, ever seen a company NOT list at least 1 yr requirement in any job posting. The only way I do see this is the exception of them saying, a bachelor's in a relative field may replace experience. But the breadth of knowledge they are asking of you is no way entry-level. That's a mid-level job. But take the interview anyway, if you get it. Most HR lists a wishlist of skills, but in reality, they're lucky to get 70% of those skills, the rest is usually learned on the job.

chickenlicken09

Yes i will go for the interview anyway, salary said between 40-50k (50-65k dollars). Does that sound about right?

ChooseLife

eddo1 wrote: »

salary said between 40-50k (50-65k dollars). Does that sound about right?

Depends great deal on the location (cost of living in the area). I have no idea about the market in Ireland.

That being said, if you are just entering the field, just take the job, this looks like an awesome opportunity with exposure to a variety of technologies - exactly what you want when you're starting out.

chickenlicken09

Anyone have an idea of the type of interview questions that could come up for a position like this?

Asif Dasl

Salary sounds about right but you will want to be looking towards the mid to higher end of that range IMO. It's not entry-level but the salary should go up over the next year or 2. Have a look at the 50 most common interview questions. Good luck with your interview!

chickenlicken09

Additional Qualifications:

• Microsoft/Cisco certification (MCSE, MCDBA, MTA, MCTS, MCSA, CCNA, CCDP, CCVP, CCNP or other certification relevant to this job description)
• Experience with the Vistara monitoring platform a plus
• Experience with Barracuda, Watch Guard, Juniper, Foundry, Cisco, and/or F5 Network equipment
• Experience with web development tools and technologies (i.e. HTML, PHP, etc.)
• Experience with scripting

Have not had the interview yet as things are running a bit slow so prob next week.
But i forgot to add in this section on my original post. Seems to be asking a fair bit for a technician role no? I dont have any of these(bar ny ccna studies) so not sure if that puts me at a disadvantage! Would be great to learn them though. This role seems more like a systems admin role, what do ye think are they asking for alot? Just some opinions would be great.

Thanks

filkenjitsu

I have never seen a role with a technician title asking for CCDP or CCNP and experience with load balancers. That is usually reserved for engineer titles.

Many network engineer jobs in Chicago say CCNA, CCNP preferred.

chickenlicken09

I know, that was my thinking too. Got to love job specs eh!

clouder

Sounds a bit ridiculous to me.

ArabianKnight wrote: »

I work in a NOC as a level 1 and I just monitor alarms and answer phones, check email

^This sums up the NOC jobs I have usually seen over the years.

chickenlicken09

Ya i might ask about it in the interview.

NinjaBoy

filkenjitsu wrote: »

I have never seen a role with a technician title asking for CCDP or CCNP and experience with load balancers. That is usually reserved for engineer titles....

Or...

1. Companies that want someone to do that level work by cutting (wage) costs or

2. HR departments that just like throwing "key" words around

If that post gives scope to work with engineers to plan and do higher level work, then it may be worth it to make the jump from 1 tier to another

MickQ

Also, Irish companies want someone who's an expert in everything from VMware to Exchange with Cisco/Juniper in between. Oh and you need a minimum of 3 years experience in each just to make halfway decent money.

DoubleNNs

I've seen a lot of NOC tech jobs similar to that around here in NY/NJ in the US. Discouraging to say the least, since I was recently trying to break into a NOC/Junior Network role. But I've since given that up and decided to work on finishing at LEAST my CCNA 1st.

chickenlicken09

MickQ wrote: »

Also, Irish companies want someone who's an expert in everything from VMware to Exchange with Cisco/Juniper in between. Oh and you need a minimum of 3 years experience in each just to make halfway decent money.

Don't i only know too well, we are in the wrong country mick!