I 'love' VMware support

jibbajabbajibbajabba Posts: 4,317Member
Really day of a rant today.

Me :"VAAI on build number xyz does not work, but downgraded build number abc, does"
VMware :"Please disable VAAI to fix this problem".

Really ?
My own knowledge base made public: http://open902.com :p

Comments

  • TechGuy215TechGuy215 Explore_Dream_Discover Philadelphia, PAPosts: 404Member ■■■■□□□□□□
    Mwahahaha! Vendor support always SUCKS! icon_rolleyes.gif
    * Currently pursuing: PhD: Information Security and Information Assurance
    * Certifications: CISSP, CEH, CHFI, CCNA:Sec, CCNA:R&S, CWNA, ITILv3, VCA-DCV, LPIC-1, A+, Network+, Security+, Linux+, Project+, and many more...
    * Degrees: MSc: Cybersecurity and Information Assurance; BSc: Information Technology - Security; AAS: IT Network Systems Administration
  • TheProfTheProf Posts: 331Users Awaiting Email Confirmation ■■■■□□□□□□
    That's funny! surprised they didn't ask you to switch to NFS... On a serious note, they're usually good, at least from my experience.
  • kj0kj0 Posts: 767Member
    So far, It's been interesting, Long waits, but good advice.


    Adobe on the other hand.....
    2017 Goals: VCP6-DCV | VCIX
    Blog: [URL]https://readysetvirtual.wordpress.com [/URL]
  • jibbajabbajibbajabba Posts: 4,317Member
    To be honest, most tickets we had took so long to resolve that we usually fixed them ourselves.

    Longest ticket we had : 11 months ...
    My own knowledge base made public: http://open902.com :p
  • blargoeblargoe Posts: 4,165Member ■■■■■■■■■□
    Honestly, I have always found VMware support pretty good, though there is a bad egg or two in any support organization from time to time.
    IT guy since 12/00

    Recent: 1/29/2018 - Passed 70-743 - MCSA 2016 Complete; 1/13/2018 - Passed 70-411 - MCSA 2012 complete
    Working on: Being a better coder, build/test/deploy automation fundamentals
    Future: Renew VCP (due 2/2019), possibly with an adjacent VCP or VCAP
  • SteveLordSteveLord Posts: 1,717Member
    And you likely pay thousands a year for it? Ouch.
    WGU B.S.IT - 9/1/2015 >>> ???
  • gbdavidxgbdavidx Posts: 840Member
    It takes HP Printer support to take 5 minutes to "wrap" up a ticket whenever i call them for printer support
  • jibbajabbajibbajabba Posts: 4,317Member
    For a week now my requests for updates are being ignored ... we spend about 250k per year on support - makes you wonder why ...
    My own knowledge base made public: http://open902.com :p
  • QHaloQHalo Posts: 1,488Member
    Unacceptable at any price point, but I'd definitely be up in someone's a$$ if we were paying that amount. No way I'd stand for that.
  • snadamsnadam Posts: 2,234Member
    jibbajabba wrote: »
    For a week now my requests for updates are being ignored ... we spend about 250k per year on support - makes you wonder why ...

    Yikes. Called in the big guns (management) yet?
    **** ARE FOR CHUMPS! Don't be a chump! Validate your material with certguard.com search engine

    :study: Current 2015 Goals: JNCIP-SEC JNCIS-ENT CCNA-Security
  • vanquish23vanquish23 Posts: 224Member
    gbdavidx wrote: »
    It takes HP Printer support to take 5 minutes to "wrap" up a ticket whenever i call them for printer support

    Hey, hey! That hurts down inside. Lol just kidding. I know HP sucks.
    He who SYNs is of the devil, for the devil has SYN'ed and ACK'ed from the beginning. For this purpose, that the ACK might destroy the works of the devil.
  • blargoeblargoe Posts: 4,165Member ■■■■■■■■■□
    Yeah, if you are paying that much for support, then your company probably has an account rep that you can bark at. I can't vouch for using that method with VMware, but it has gotten me results with Microsoft and NetApp in the past if someone needed to kick support in the pants.
    IT guy since 12/00

    Recent: 1/29/2018 - Passed 70-743 - MCSA 2016 Complete; 1/13/2018 - Passed 70-411 - MCSA 2012 complete
    Working on: Being a better coder, build/test/deploy automation fundamentals
    Future: Renew VCP (due 2/2019), possibly with an adjacent VCP or VCAP
  • jibbajabbajibbajabba Posts: 4,317Member
    Almost forgot about another case I opened ... Opened Tuesday 23rd, no technical response yet, ticket still unassigned ...

    Starting to take this personally ...
    My own knowledge base made public: http://open902.com :p
  • TheProfTheProf Posts: 331Users Awaiting Email Confirmation ■■■■□□□□□□
    What kinds of tickets are you creating :)
  • jibbajabbajibbajabba Posts: 4,317Member
    TheProf wrote: »
    What kinds of tickets are you creating :)

    Dear Dudes, your product stinks, it is broken, please fix ...
    My own knowledge base made public: http://open902.com :p
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