I 'love' VMware support

jibbajabbajibbajabba Member Posts: 4,317 ■■■■■■■■□□
Really day of a rant today.

Me :"VAAI on build number xyz does not work, but downgraded build number abc, does"
VMware :"Please disable VAAI to fix this problem".

Really ?
My own knowledge base made public: http://open902.com :p

Comments

  • TechGuy215TechGuy215 Explore_Dream_Discover Philadelphia, PAMember Posts: 404 ■■■■□□□□□□
    Mwahahaha! Vendor support always SUCKS! icon_rolleyes.gif
    * Currently pursuing: PhD: Information Security and Information Assurance
    * Certifications: CISSP, CEH, CHFI, CCNA:Sec, CCNA:R&S, CWNA, ITILv3, VCA-DCV, LPIC-1, A+, Network+, Security+, Linux+, Project+, and many more...
    * Degrees: MSc: Cybersecurity and Information Assurance; BSc: Information Technology - Security; AAS: IT Network Systems Administration
  • TheProfTheProf Users Awaiting Email Confirmation Posts: 331 ■■■■□□□□□□
    That's funny! surprised they didn't ask you to switch to NFS... On a serious note, they're usually good, at least from my experience.
  • kj0kj0 Member Posts: 767
    So far, It's been interesting, Long waits, but good advice.


    Adobe on the other hand.....
    2017 Goals: VCP6-DCV | VCIX
    Blog: https://readysetvirtual.wordpress.com
  • jibbajabbajibbajabba Member Posts: 4,317 ■■■■■■■■□□
    To be honest, most tickets we had took so long to resolve that we usually fixed them ourselves.

    Longest ticket we had : 11 months ...
    My own knowledge base made public: http://open902.com :p
  • blargoeblargoe Self-Described Huguenot NC, USAMember Posts: 4,174 ■■■■■■■■■□
    Honestly, I have always found VMware support pretty good, though there is a bad egg or two in any support organization from time to time.
    IT guy since 12/00

    Recent: 11/2019 - RHCSA (RHEL 7); 2/2019 - Updated VCP to 6.5 (just a few days before VMware discontinued the re-cert policy...)
    Working on: RHCE/Ansible
    Future: Probably continued Red Hat Immersion, Possibly VCAP Design, or maybe a completely different path. Depends on job demands...
  • SteveLordSteveLord Member Posts: 1,717
    And you likely pay thousands a year for it? Ouch.
    WGU B.S.IT - 9/1/2015 >>> ???
  • gbdavidxgbdavidx Member Posts: 840
    It takes HP Printer support to take 5 minutes to "wrap" up a ticket whenever i call them for printer support
  • jibbajabbajibbajabba Member Posts: 4,317 ■■■■■■■■□□
    For a week now my requests for updates are being ignored ... we spend about 250k per year on support - makes you wonder why ...
    My own knowledge base made public: http://open902.com :p
  • QHaloQHalo Member Posts: 1,488
    Unacceptable at any price point, but I'd definitely be up in someone's a$$ if we were paying that amount. No way I'd stand for that.
  • snadamsnadam Member Posts: 2,234 ■■■■□□□□□□
    jibbajabba wrote: »
    For a week now my requests for updates are being ignored ... we spend about 250k per year on support - makes you wonder why ...

    Yikes. Called in the big guns (management) yet?
    **** ARE FOR CHUMPS! Don't be a chump! Validate your material with certguard.com search engine

    :study: Current 2015 Goals: JNCIP-SEC JNCIS-ENT CCNA-Security
  • vanquish23vanquish23 Member Posts: 224
    gbdavidx wrote: »
    It takes HP Printer support to take 5 minutes to "wrap" up a ticket whenever i call them for printer support

    Hey, hey! That hurts down inside. Lol just kidding. I know HP sucks.
    He who SYNs is of the devil, for the devil has SYN'ed and ACK'ed from the beginning. For this purpose, that the ACK might destroy the works of the devil.
  • blargoeblargoe Self-Described Huguenot NC, USAMember Posts: 4,174 ■■■■■■■■■□
    Yeah, if you are paying that much for support, then your company probably has an account rep that you can bark at. I can't vouch for using that method with VMware, but it has gotten me results with Microsoft and NetApp in the past if someone needed to kick support in the pants.
    IT guy since 12/00

    Recent: 11/2019 - RHCSA (RHEL 7); 2/2019 - Updated VCP to 6.5 (just a few days before VMware discontinued the re-cert policy...)
    Working on: RHCE/Ansible
    Future: Probably continued Red Hat Immersion, Possibly VCAP Design, or maybe a completely different path. Depends on job demands...
  • jibbajabbajibbajabba Member Posts: 4,317 ■■■■■■■■□□
    Almost forgot about another case I opened ... Opened Tuesday 23rd, no technical response yet, ticket still unassigned ...

    Starting to take this personally ...
    My own knowledge base made public: http://open902.com :p
  • TheProfTheProf Users Awaiting Email Confirmation Posts: 331 ■■■■□□□□□□
    What kinds of tickets are you creating :)
  • jibbajabbajibbajabba Member Posts: 4,317 ■■■■■■■■□□
    TheProf wrote: »
    What kinds of tickets are you creating :)

    Dear Dudes, your product stinks, it is broken, please fix ...
    My own knowledge base made public: http://open902.com :p
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