One of our vendors is mass email bombing us every day several times during the day...

How would you handle this situation? It happens to us every day and causes latency on our spam filters big time due to the volume of email coming in all at once.

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Comments

sratakhin

Unsubscribe?

gbdavidx

have your exchange guys add it to their block list

FloOz

Mark as spam

jibbajabba

Hubtransport rules ftw.

MickQ

Tell them to stop or you won't buy anything from them in future. That does the trick nice and quick in my experience.

DevilWAH

If it wasa vendor we used. I would call them up and tell them I want it stopped and to blacklist all of out domains from sending spam to. I might then suggest that we discuss if we do wan any news letters from them and get them to allow a single email address.

But yes any vendor worth using will be happy to sort it out if you tell them you are not happy.

networker050184

I'd go with what DevilWAH suggested. If you are spending money with their company give your sales team a call and tell them to get it fixed ASAP.

cyberguypr

Wait, did I miss something here? Did you just ignore the issue for a while or did you actually try any of the options above and got no results?

DevilWAH

most marketing emails from a vendor should have an unsubscribe link, again if they do not then I would not use that vendor.

and if i did not get a good response if I called asking them to stop, I would tell them I am blocking there whole domain name, and there for will not be able to do business with them as we block by domain not by individual emails address (white lie here) as even business emails will not be delivered.

CodeBlox

They somehow got the addresses of everyone in our GAL and send the same email to everyone individually at the same time... We have an idea about how they obtained this list of addresses. It causes major issues at the spam filters which are before our exchange servers. I actually think our security engineer is going to speak with them. Thanks.

lsud00d

Tell them the SpamHaus update should kick in any day now

cyberguypr

Ah, I see. That is absurd and needs to stop immediately.

colemic

CodeBlox wrote: »

They somehow got the addresses of everyone in our GAL and send the same email to everyone individually at the same time... We have an idea about how they obtained this list of addresses. It causes major issues at the spam filters which are before our exchange servers. I actually think our security engineer is going to speak with them. Thanks.

Now I am curious, can you share how you think they got the list of addresses?

dover

Seriously? That is one vendor I'd never do business with again. I'd blacklist their domain.

Or if you're really angry. Submit written notice of a termination of all business contact, have all members unsubscribe (and document the date, time and email) and if you ever receive another piece of mail from them contact the FTC under the CAN-SPAM act:

Q. What are the penalties for violating the CAN-SPAM Act?

A. Each separate email in violation of the law is subject to penalties of up to $16,000, and more than one person may be held responsible for violations.

The CAN-SPAM Act has certain aggravated violations that may give rise to additional fines:
...harvesting email addresses...

CAN-SPAM Act: A Compliance Guide for Business | BCP Business Center

SteveLord

DevilWAH wrote: »

most marketing emails from a vendor should have an unsubscribe link, again if they do not then I would not use that vendor.

I have tried several times to unsubscribe from Microsoft's TechNet Flash newsletters and I still get them. This has been going on for like a month or so.