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Cisco Unified CM administation - Which Resource Access to Apply Configurations
StussyNz
Member Posts: 177
Hello Guys;
Just a long shot. I am currently trying to setup a Cisco Unified CM role for my Service Desk; I am just trying to find out what is the Rescource that I need to allocate (Read and Update) for to allow the Service Desk to be able to Apply configuration/Reset settings to the Database.
Currently When the SD click on the Apply Conifiguration/Reset GUI buttons they recieve a error stating that they are not authorized to access...
Any help would be much appreciated.
Just a long shot. I am currently trying to setup a Cisco Unified CM role for my Service Desk; I am just trying to find out what is the Rescource that I need to allocate (Read and Update) for to allow the Service Desk to be able to Apply configuration/Reset settings to the Database.
Currently When the SD click on the Apply Conifiguration/Reset GUI buttons they recieve a error stating that they are not authorized to access...
Any help would be much appreciated.
Comments
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Optionsaaron0011
Member Posts: 330
Create a custom group with the roles needed with the level of access you want service desk to have.
Cisco Unified Communications Manager System Guide, Release 8.0(2) - Roles and User Groups [Cisco Unified Communications Manager (CallManager)] - Cisco Systems -
OptionsStussyNz
Member Posts: 177
Yeah I understand that; I have indeed done this however; What Resource is the resouce which allows the configuration/reset options to be used?