The title may be misleading but I am confused !
I have gotten an interview at LinkedIN for the NOC Engineer Position.
Background - I work as a Senior Operating Systems Engineer in a Bank. My responsibilities include high level design of Business Requirements in the Unix Line of Business. I get a requirement for servers , storage and network. I deal with finding out the intricacies and put them on paper ( Visio ). Understand what is required and suggest the best possible solution after consulting with the different teams involved. I used to deal with the configuration and building of these servers once upon a time but now now.
I like the position here. Its a 5 day week. Weekends off. No On Call or any pressure of any kind.
Now I have an offer from LinkedIN for a job that I started out with. They are paying what I want. I want to move to the new location too. But am I turning back the wheel ? This position involves shifts and being available on call too.
Suggestions or Advice.
Job Description
Job Description
The primary responsibility of the Network Operations Center Engineer is to proactively monitor and resolve application, system or network incidents affecting the site quickly and ensure maximum availability and performance. The NOC Engineer will perform these tasks using various standard network management tools, internal ticketing systems, and monitoring consoles. The NOC engineer also serves as a coordination point for communications between internal and external customers, engineering teams, other operations teams during events which affect the site.Will help with root cause analysis of recurring incidents and raising escalation to back line teams as necessary. You will also be responsible for generating reports on state of the site, number of incidents, change mgmt and other standard NOC KPI's. Manage communication of issues affecting site availability or performance to executive management, internal and external customers. The ideal candidate must have strong communication skills and an eye to automate routine tasks and spot long-term trends in a production web environment.
Responsibilities:- Proactively monitor availability and performance of the LinkedIn Application stack and infrastructure using key tools
- Effectively respond to Monitoring alerts, incident tickets, email requests handles by NOC operations
- Perform application and web site troubleshooting to quickly resolve the issues per documented procedures
- Ensure user tickets and monitoring alerts are handled per pre defined SLA's for response time, updates and closure
- Escalate issues as needed to back line production operations teams or Engineering per documented procedures
- Handling communication and notification on major site issues to the company and executive management team
- Document resolution run books and standard operating procedures
- Ensure smooth hand offs between shifts
