sup tech examers just wondering if i could get a quick resume critique as ive been trying to land a help desk job for about 6 months with no luck. i was told by some people to make it so a two year old could read it and thats the direction it was headed.
thanks for any advice guys
notarealstreet.? anywhere, MI 48999, USA? xxxxxxxxxxx
xxxxxxxx@yahoo.com
Seeking an entry level Desktop support position with a company that can utilize my technical skills for the betterment and growth of their organization
CERTIFICATIONS/EXPERTISE
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Comptia A+ certified, CCENT certified
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Microsoft Active Directory/Group Policies/lotus notes knowledge
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Installation, configuration and troubleshooting of Microsoft Windows XP, Vista and 7
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Installation, configuration and maintenance of home and small office networks
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Intermediate understanding of OSI model and TCP/IP, DHCP,DNS Protocols
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Microsoft Office 2003-2010: Installation / Troubleshooting of all office suites(Excel, Access, Word, PowerPoint )
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Experience with JavaScript, Visual Basic programming, and HelpDesk ticketing
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Constructed numerous home computer systems, Repaired and replaced laptop screens, keyboards, and touchpads.
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Installation, maintenance and troubleshooting of all printer types (network, laser, inkjet etc.)EXPERIENCE/ JOB DUTIESbank, Ypsilanti, MI 2011 – 2012
Supervisor (2011 – 2012), Sales Associate (Feb2011 – Sep2011)
· Supervised new employees, ensured banking regulations were met during each transaction
· Reduced branch spending 10% by cutting down on physical sticky notes and educating co-workers on windows 7 sticky note feature
· Ensured branch obtained sales goals every month and took on manager duties in case of manager absence
· Increased branch computer performance by showing IT the benefits of anti-malware and anti-virus software
Best buy, Taylor, MI 2010 – 2011
Mobile phone sales specialist (2010-2011)
· Recommend customers mobile phone operating systems and hardware based on customer experience and profile
· Troubleshooted phone related issues and repaired phones (screens, cables, keyboards etc.)
EDUCATIONHenry Ford Community College, Dearborn, MI
Computer information systems-network admin 2012-xxx
