Dell Desktop Support Technician - Anyone ever had this job?
minit
Member Posts: 77 ■■■□□□□□□□
There is an opening in my area to work for Dell as a desktop support tech @ a medical facility, I'm assuming a hospital.
Has anyone here worked for them in this type of role?
How was it?
What type of salary is to be expected?
Your input is much appreciated!
Has anyone here worked for them in this type of role?
How was it?
What type of salary is to be expected?
Your input is much appreciated!
Comments
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dspielman Member Posts: 38 ■■□□□□□□□□You should study up on the HIPAA compliance if you are seriously interested in this job. Would make a big difference when interviewing if you've never worked in medical.
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minit Member Posts: 77 ■■■□□□□□□□I have 8 years of experience in healthcare IT. Sorry should have specified that.
Anyone ever worked for Dell in this role? -
J_86 Member Posts: 262 ■■□□□□□□□□Can you post the details of the job posting? That would help us give a better insight.
Salary can depends on a lot of thing; your experience, where you live, the job responsibilities, etc. -
minit Member Posts: 77 ■■■□□□□□□□Here is the description. But I am more so looking for first hand experience:
Role Responsibilities:
- Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting
and/or repair of desktops, notebooks, printers, and associated peripherals
-Serves as company liaison with customer on administrative and technical matters
-Provide level 1 technical support and incident management service desk functions
-Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and
associated peripherals
-Installs, maintains and optimizes desktop /notebook configurations at customer sites
-Diagnoses and resolves product performance problems
-Performs maintenance and repair services
-Ensures customer satisfaction by advising customers on preventive maintenance and configurations
which may impact product performance
-Instructs customers in the operation and maintenance of the system
Qualifications
Requirements:
-Undergraduate degree and 0-2 years relevant experience
-5+ years of relevant experience or equivalent combination of education and work experience
-Experience with end-user support process for desktops and laptops (first-call resolution, problem
tracking via automated system, prioritizing work requests)
-Familiar with HP printer management, up to and including physical replacement, network
programming, and device setup
-Working knowledge of Windows Server, Active Directory, Terminal Services, Group Policy and/or
related technologies
-Working knowledge of server hardware, cabling, and data center infrastructure
-Prior experience with customer support and/or helpdesk experience
-Prior experience with desktop support
Preferences:
-Undergraduate degree in IT or related field
-Microsoft or A+ Certification desired
-Dell Warranty Certification preferred
-Prior experience with hospital clinical applications or EPM/EMR software considered a plus
-Prior experience with physician practice and outpatients services considered a plus -
dspielman Member Posts: 38 ■■□□□□□□□□If you have 8 years of experience an IT, why would you apply for a position that is looking for someone with 0-2 years experience? I don't think they will meet your salary requirements unless they REALLY love you.
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minit Member Posts: 77 ■■■□□□□□□□If you have 8 years of experience an IT, why would you apply for a position that is looking for someone with 0-2 years experience? I don't think they will meet your salary requirements unless they REALLY love you.
I'm willing to take a pay cut. I'm not really interested in network admin jobs.