Pearson Vue bad ICND2 experience

OfWolfAndMan

So I went to go take the ICND2 a couple weeks ago and I was so ready. I get to the testing computer, sit down and push start (I have been to this testing center before for my ICND1 with no problems.) and it takes me back to the login screen where the test center person has to sign in. She signs back in and my test doesn't show up. She checks the status of it and it displays "admitted" as if I had already taken the test.

She puts in a ticket to Pearson Vue, I get the ticket number, and call up customer service. They say it will take 2-5 business days to complete the request and so on the 5th business day I call them up and they tell me the request has been transferred to a different department and I should call back on the 17th of November. To clarify, I took this test on the 22nd of October. Anyone ever had any problem with Pearson Vue like this. I wanted to have certain goals achieved by the end of the year so I could start WGU, but thus is really killing it for me

ratbuddy

That's just wrong. Don't wait another two weeks, get on them and stay on them until they fix it.

coffeeluvr

I agree 100% with ratbuddy...don't wait...this is not your fault, and they need to make it right NOW!!

Juliusg

Wow! thats not fair for you to have to wait for an issue which isn't your fault. I'm with every else, I'll keep calling until they fix it that day, especially due to the fact you trying to meet specific goals.

lawrence_of_arabia

Call, email, fax, write, and request escalation.

OfWolfAndMan

Well guys as of yesterday I finally got a voucher. Even after escalating this all the way up to the program manager, I still couldnt expedite it. They haven't even fixed the ticket yet!