Resume Critique. Looking to see what I can do better.

mgmguy1

I am a Telecom guy looking to see if my resume can be better ?

Thanks all who look at my resume.

Akaricloud

I don't have all that much time to fully pick it apart but I'll touch upon what jumps out at me immediately here.

1. "Customer Service / Help Desk Technician". Putting this on your resume only ensures you will never get a job any more advanced and limits you to these type of positions. With ~10-years of experience why not shoot for something more than entry level?

2. The Software heading under this doesn't quite make sense to me. I don't understand why it's under the customer service heading, why you list hardware under it or what value you believe listing things like Word and Open Office bring. I would honestly suggest getting rid of sections like this and incorporating the value-adding information into your experience section.

3. References on request can be dropped. If they want them they will ask.

4. "Selected Achievement" is a strange heading. I'm unsure what this really means, something simple like "Achievements" or "Awards" would be more concise and clear.

5. I can't quite understand your education section. "Sitting for CCENT" isn't education, nor is "Cisco certification"(Which you don't have?). Clearly list out what you have done for education and any specifics that you feel made you more valuable.

6. I would always try to avoid using words like "handled". They have a negative connotation associated with them that gives the impression that you didn't really want to be working with them but rather just "handled" them.

cyberguypr

Good points from Akaricloud. I will add:

- Those bullets at the beginning drive me crazy. They look awful.
- Typos: "Lotus notes". I also have a feeling the town is not called "Norrtion"
- Call centers love metrics. If yours were great you need to leverage this instead of using vague terms. You mentioned high customer satisfaction but that could mean 70, 80, or 90%. Don't leave room for interpretation or guessing.

zrockstar

Some attention to detail items: you are missing the comma between your first two jobs' city and state. Some commas there are bold, others are not. Your first two headings have boxes, the last two do not. Your dates don't line up. If I was screening your resume those items would be a huge turn-off for me.

The software section is pretty painful to look at. Drop the references, clean up the awards and retitle that section. "Professional Achievements" would sound much better. About the CCENT part, save it for your cover letter or interview.

EdTheLad

I think your resume needs alot of work, it's not an easy read hence why i didn't read it all.
This sentence is enough for me "Handled customer inquiries via incoming phone calls and E-mails" , i would assume
customer inquires were via phone and email, so just put "Handled customer inquiries, or "Supported customers until full fault resolution" or
"Provided technical assistance for customers to resolve their issues"

Your resume reads like you are trying to buffer it out, cut all the rubbish and only leave the parts the employer would actually be interested in.
As an example you mention numbers of calls per day etc etc, this doesn't mean anything to me, how do i know what a good number is etc, and even if i did, do i really care? unless i'm hiring you on a helpdesk that is.

Anyway just food for thought!

mgmguy1

cyberguypr wrote: »

Good points from Akaricloud. I will add:

- Those bullets at the beginning drive me crazy. They look awful.
- Typos: "Lotus notes". I also have a feeling the town is not called "Norrtion"
- Call centers love metrics. If yours were great you need to leverage this instead of using vague terms. You mentioned high customer satisfaction but that could mean 70, 80, or 90%. Don't leave room for interpretation or guessing.

Thank you for input. And yes West Norriton a real city here in PA.

cyberguypr

Yeah, that's what I thought. You called the town West "Norrtion" instead of Norriton. That stuck out like a sore thumb even though I've never heard of the town.