Resume Review - Targeting a job as a Server Admin / Network Engineer

-hype

Hey Guys,

Please review my resume. I am targeting a Tier 3 job role, whether it be in Networking or Windows Server. I would be more than happy to take a tier 2 networking role, since I don't have real production experience with networking technologies. I know these jobs are sort of polar opposites of each other but I feel my skills are perfectly suitable for both jobs.

I'm primarily posting this, because I need help constructing my resume for these jobs. I feel my current job role is more along the line of Tier 2. Employers are not considering me for Tier 3 jobs because I can't back it with my resume. Although my education and skills demand a Tier 3 role. I think the most lacking area of the resume is the Skills section. What should I put there?

My current role is basically an Exchange admin, I'm responsible for troubleshooting all mail issues and I rarely ever escalate tickets to our Sr. Admins. Basically resolve 98% of all mail issues, no matter how small!

I also provide telephone and desktop support to well over 25,000 users for software and hardware issues.

I'm seriously starting to lose it because the job is too easy for me!

I'll appreciate an help, thanks in advance!


Please download attachment (better formatting)or review below:

Name
Number • Email

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EDUCATION

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Western Governor’s University: Salt Lake City, Utah Anticipated Graduation in Fall, 2014
Bachelor of Science in Information Technology, Network Administration

Community College: City, Pennsylvania May, 2013
Associate in Applied Sciences in Information Technology, Network Engineering

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PROFESSIONAL CERTIFICATIONS

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• Comptia A+ Certified

• Comptia Security + Certified
• Microsoft Certified Technology Specialist (MCTS): Windows 7, Configuration
• Microsoft Certified Solutions Associate (MCSA): Windows 7
• Microsoft Certified IT Professional (MCITP): Enterprise Desktop Administrator on Windows 7
• Cisco Certified Network Associate: Routing and Switching (CCNA)

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SKILLS

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Industry certified to configure, deploy, diagnose and administer information systems in an enterprise environment.
Excellent written, verbal, and leadership skills; flexible and extremely adaptable; very good team player.
Specializing in daily administration of Windows Server 2008, Server 2008 R2, Windows XP, and Windows 7 clients.
Strong knowledge of VPN, WAN/LAN, TCP/IP, DHCP, DNS, Windows 7 deployment tools, Active Directory, Group Policies, VMware, Servers, and Cisco routers and switches.
Experience configuring and Troubleshooting VLANS, EIGRP, and OSPF.

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EXPERIENCE

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Employer Name: City June, 2013 – Current
Technical Support Specialist / Jr. Exchange Administrator

• Provided first and second level technical support to more than 25,000 city employees and resolved many different configuration problems the employees had such as account issues with city applications.
• Supporting users with hardware, software configuration/installation and network issues.
• Responsible for administrating and maintaining the Active Directory infrastructure.
• Trained new employees and created knowledge base documents to distribute to users and co-workers.
• Involved in the city wide email migration from Lotus Notes to Microsoft Exchange 2010.
• Provided Tier II and Tier III troubleshooting of all Exchange email issues.
• Responsible for configuring and modifying all city employees’ Active Directory accounts, Exchange mailboxes, and Checkpoint VPN accounts.
• Monitored servers and remote sites’ networks via network monitoring tools.

Employer Name: City June, 2009 – May, 2013
Computer and Cell Phone Repair Specialist

• Supported advanced troubleshooting and diagnosing of laptops and desktops.
• Upgraded Windows XP and Windows Vista Operating Systems to Windows 7, while backing up all user files.
• Repaired countless Android and Apple iOS devices’ screens. Users received repaired phone same day or next day.
• Provided end users training on new software or physical updates.
• Hired and trained new employees to meet customer satisfaction.
• Assisted owner with daily store operations including part ordering, inventory management, software purchases and accounting.

bull313

With all due respect, I don't see you landing a Tier 3 job with only 8 months experience in you current position, especially without a completed four year degree.

As far as the resume itself, I would rearrange your bullet points so your more impressive job functions appear near the top. For example, your Tier II/III Exchange troubleshooting should be your second bullet point under your current job.

-hype

bull313 wrote: »

With all due respect, I don't see you landing a Tier 3 job with only 8 months experience in you current position, especially without a completed four year degree.

As far as the resume itself, I would rearrange your bullet points so your more impressive job functions appear near the top. For example, your Tier II/III Exchange troubleshooting should be your second bullet point under your current job.

When I said Tier 3 I meant a role that's more hands on with servers and networking equipment; a mid level engineering role. Currently I'm at a level 1.5 position, and the pay is not representative of the work I do. My knowledge and skill are way beyond what I'm doing currently. I'd honestly accept any job that introduces me to more technology and pays a bit more.

I am not aiming to get a Sr. role designing the entire infrastructure for a company, i know I lack experience currently for that.

bull313

In that case, I believe your have a very good chance getting into a NOC environment. I could see your skill set being most useful there.