Testing Center Closed Because of Snow

DoubleNNs

I had my ICND2 scheduled for today. However, the testing center is closed because of the snow storm in my area.What are the avenues I should go about to get it rescheduled? (Surely, I won't have to pay again, right?)

bbarrick

This may help...

Cisco Testing with Pearson VUE

DoubleNNs

I was hoping that someone else had some experience w/ something similar to this and would give me something more specific. But I simply ended up calling Pearson Vue customer service.

I'm currently on hold.

bbarrick

Wouldn't be surprised if they give you a number to Cisco and tell them to call Cisco instead.

DoubleNNs

Haha, hopefully not

bbarrick

I contacted Pearson recently because for some reason when I registered on the website for the exam I forgot how to spell my name and left an n off the end of it. I called them to add the n and they couldn't, so they gave me the number to call Cisco. They gave me a tech support site where I had to register and they had put a ticket in for me. 24 hours later they got the typo fixed...lol.

ghoul

What ended up happening? My faith in humanity rests on them letting you reschedule without charging you again.

Fulcrum45

This happened to me a few weeks ago. Pearson Vue actually contacted me that morning to inform me that it was cancelled. They gave me an "incident number" and stated that they would call back later in the day to reschedule. Everything worked out.

DoubleNNs

Pearson Vue e-mailed me w/ an incident number as well (a few hours after the call). I'll call them tomorrow to try to reschedule the exam for Mon/Tues. I'll update the thread afterwards.

theodoxa

I've never had that problem with Pearson, but I've had it TWICE with Prometric. The first time, I arrived at the testing center to find it closed, no notice on the door, nothing - OUT OF BUSINESS. I was able to reschedule that one with the only issue being trying to understand the Prometric CSR thorough a thick INDIAN accent. The second time, I arrived at the site, but was turned away - the testing room [at a local Career College] was closed. Prometric didn't want to let me reschedule that one for free until I managed to [after two return trips to the site] get an incident ticket from the testing center.

zxbane

NN,

Be sure to let us know when you re-schedule and when you pass!

DoubleNNs

I'm on hold again. Wanted to reschedule for Monday, but no openings. So I'm taking it on Tuesday at 11 am.

Guess gives me more time to ensure a good score.

ciscoman2012

Just passed SWITCH this morning (10:30am). I was sure it would be cancelled because of the roads but never got any calls/emails stating it was closed. Finally at around 9AM I call the testing center and sure enough they're open.

Thank GOD I had an AWD vehicle or I'm not sure what I would have done......$200 is a lot to be out b/c of Mother Nature

DoubleNNs

ciscoman2012 wrote: »

$200 is a lot to be out b/c of Mother Nature

I def agree!

And congratulations on your pass!