ITIL Practitioner exam
TheFORCE
Senior MemberPosts: 2,297Member ■■■■■■■■□□
So this exam will be available next month, in February. There is a book also available. Has anyone bought the book yet? I looked into it a bit more and it seems that the exam is open book.
I have never taken an open book certification before so just wanted to know what is consideres open book. Does this mean that i can search online while I'm taking the test? Or does this mean that i should have all my notes and a book available while i take the exam?
I have never taken an open book certification before so just wanted to know what is consideres open book. Does this mean that i can search online while I'm taking the test? Or does this mean that i should have all my notes and a book available while i take the exam?
Comments
My only problem with ITIL is that hardly anyone on this side of the pond uses it (successfully, lol).
- b/eads
It means if you have a clean, unmarked copy of the official book then you can refer to it during the exam so long as you do it in front of the camera. No post-its, not written notes and no PDF files (although I believe the exam may have a PDF available within the test engine - best to ask the exam body to be sure).
I always found the Intermediate exams to be too tight on time to bother looking stuff up and preferred to just learn the material beforehand, but different people do things in different ways.
Iain
So no other notes for the ITIL Practitioner right Liz? Only the book?
You are right not a lot of companies use it in the US. But a lot of the mature companies use it though. I worked for a financial services company and we used ITIL very successfully. I attribute some of the correct answers to me passing the exam to the experience from that company. Now I'm thinking of this exam so that i can put it to work in other companies. My current company though wants to do Lean Six Sigma.
- In my opinion is a very good addition to ITIL portfolio, content is good and it gives a good opportunity to develop good practical courses.
- Exam is well developed and quite challenging, I predict a passing rate similar to Intermediates or lower. Sample paper gives a good idea about it.
- All exam is based in a case study with situational questions. In my case the base case it was the same as the one that appears in sample paper provided by Axelos, only the general background not the question block specific backgrounds. Considering the limited time for the exam I think that it is a good idea to use the same base case.
- On the exam you can only use a CLEAN copy of the oficial guide “ITIL® Practitioner Guidance”, it is a good support for the exam but allowed time will not allow to use it too much.
I bought the book and think it is of high quality. Probably rate it higher than most exam study guides I have purchased in the past. I have not started studying yet though.
Remember that the practitioner book should be "clean" for the exam, should not be annotated/highlighted/underlined… etc, they use to do a overview of it in the webcam before the exam.
Did you take the exam in the states? I still have not seen this test available.
There are NO actual questions available apart from the official samples. The questions used in the exam are NOT available. Do not blame a particular training provider for the quality of the questions - they all use the same ones.