Need Resume critiqued

Hey everybody,
After deciding to make a career change 6 months ago, I have put some serious effort into making that happen. I've re-enrolled in school, completed the Net+ cert, and am studying for my CCENT which will be followed by my CCNA. I am employed by a major ISP who I have worked for the last 10 years an installer/ service techninican out in the field. Ultimately, I'd like to get a job as a network engineer maybe with my current employer (CCNA SP is tempting!!) Any feedback would be greatly appreciated.

Joe Getajob

(555)555-5555 | Cherry Hill, NJ 08034 | example@email.com |
LinkedIn: linkedin.com/examplepersonalwebsite

Professional Summary

Customer oriented commercial telecommunications technician with proven ability of effectively diagnosing and repairing service impacting issues. Ten years of experience installing and troubleshooting data, voice, video, and home security technologies. Own customer relationships, while self-managing time and workload. Work in a wide variety of environments and quickly adapts to new scenarios. Two time Comcast ACE (Awesome Customer Experience) Award recipient.

Key Skills

IEEE 802.3, IEEE 802.11, Subnetting, IPv4, IPv6, LAN, VLAN, WAN, MAN, CRAN, DHCP, DNS, NAT, SSL/TLS, VPN, VMware, ActiveDirectory, PC Security, Network Security, TCP/IP, OSI Model, OFDM, TDM, DWDM, CWDM, CMTS, HFC, CATV, RF, DOCSIS, VoIP, CDV, MOCA, EMAIL, MS Office Suite

Work Experience

Comcast Cable CommTech 4, 5/2009-Present
CommTech 3, 7/2007-5/2009
CommTech 2, 9/2006-7/2007
CommTech 1, 6/2006-9/2006

· Specialist in Commercial client interactions, occasionally assisting with residential service calls on as needed basis
· Extensive experience with layers 1, 2, and 3 of the OSI model
· Triage network throughput on Comcast internet device as well as customer’s LAN
· Perform video, high speed internet, and digital voice impacting service calls as well as installations
· Effectively pinpoint source of service issue by implementing divide and conquer method
· as either customer equipment, Comcast STB equipment, coaxial drop wiring, or Comcast hardline plant
· Complete pre-wiring and post-wiring of single dwelling and multiple dwelling units for residential and commercial units with adherence to BRIS and NEC standards
· Replace defective Comcast STB’s, HSI modems, and EMTA’s
· Use signal meter to correctly identify RF signal detriments
· Rectify RF egress with CLI detector
· Utilize wand, toner, and butt set (test phone) for proper diagnosis of landline phone impairments
· Escalate signal issues originating on Comcast hardline plant to proper department
· Interface with multiple departments daily to resolve customer impacting calls in an expedient manner (via phone and email)
· Effectively restore service impacting issues while explaining resolution of problem clearly to customer
· Maintain a tight schedule up to 4 or 5 jobs per day while effectively resolving service impacting issues and explaining resolutions clearly to our Commercial customers
· Accomplish work in efficient manner with sensitivity towards customer's needs such as downtime during repairs
· Maintain organized and clean work vehicle, fully stocked with appropriate equipment and supplies
· Adherence to NEC and local ordinances
· Perform work on telephone poles with use of ladder and appropriate climbing gear

Education and Certifications

Education
Wilmington University- BS Computers and Network Security (Anticipated completion 201

· PT Student while working full time
Camden County College- AA Communications (Incomplete 2005-2009)
· PT Student while working full time

Certifications
CompTIA Network+ (Passed 03/05/2016)
Cisco CCENT (Scheduled 06/01/2016)
Jones NCTI International 10 Telecommunications Courses (2008-2015)

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Comments

OctalDump

This sounds like a resume for the job you have, not the job you want. There's a lot of industry (even role) specific language in there.

I think look at some (dozens) of job listings for the jobs you want, and look at what skills/experience/knowledge they want and write your resume to emphasise those skills.

So, if you want a job in a NOC, they mightn't care that you can climb a telephone pole for example. But they might care that you are familiar with work safety practices. Or if the role you are looking for is very focussed on layer 2+, then the details of wiring are less necessary, although it is likely still worth mentioning that you have that broad skill.

Customer service is always relevant, but the language you use might change depending on the role. If it's a very internally facing role, then you might talk about relationships and stakeholders more than clients and customers. Play up the communication skills.

Also be careful about listing certifications you don't yet have (scheduled). It can be a real turn off for some people. One way around it is to put it in another section eg currently studying Cisco networking (CCENT), or to list the skills you have instead eg Configuration of Cisco switches and routers.

That's my 2c, anyway.

Phillies8607

Thanks. So one of the roles I applied for was as an engineer whow works on different aspects of the infrastructure. Its an entry level position for that exact role. So for jobs like that, is this resume relevant? Considering all the experience I have troubleshooting should I focus on that and add key skills related to the job I apply for? Also good advice about the certs. I will change that! Thanks again

thomas_

I would drop the key skills section, if you want those keywords on your resume then find a way to work them into your bullets. I would also drop the lower positions you held at your company and just list your current one. If you want you can mention the fact that you were promoted 3 times within the same company to reach your current position.

The whole thing feels more like a job description than a resume. Try to come up with some hard stats. Things like how many houses you serviced, first ticket closure rates, actual mane and models of equipment you worked with(if its applicable to a job), don't just say you know something use your bullets to show you know those things by what you have done.

AverageJoe

Just some quick comments as I'm running out the door. For experience, I would break it up into the four positions you've had instead of listing them all together like that. Someone just glancing might not see the 3 previous positions at first (I didn't) and assume you've only ever had one role. Break them up and under each list a couple of the things that made the position different from the previous one. The important thing, to me anyway, is that it highligts promotion add probably increased responsibility.

Also, for education, I always advise not to put things like "PT Student while working full time", especially for the degree you're currently working on... as a manager, that flags to me that you'll be asking for extra time to study, be leaving early for class, etc... not the plus you're probably thinking. Granted, not everyone will look at it that way, but some of us will. But do keep the degree and anticipated graduation on your resume -- your prospective employer isn't an idiot, he/she can see you're currently employed and have an anticipated graduation date, so of course you're doing it part time while employed. You don't have to flag that and draw more attention than necessary.

And I definitely wouldn't list an "incomplete" degree... that just says you went to school for 4 years working on a 2-year degree and quit without finishing... quitter... that's what I read anyway. If education comes up in your interview you can discuss some of the classes you took that make you a great candidate for the job, but "incomplete" is not a word I'd want to use on my resume.

Just my 2 cents!
Good luck!

kiki162

Professional Summary

Customer oriented commercial telecommunications technician with proven ability of effectively diagnosing and repairing service impacting issues. Ten years of experience installing and troubleshooting data, voice, video, and home security technologies. (remove>>)Own customer relationships, while self-managing time and workload. Work in a wide variety of environments and quickly adapts to new scenarios. (remove>>)Two time Comcast ACE (Awesome Customer Experience) Award recipient.

Key Skills

IEEE 802.3, IEEE 802.11, Subnetting, IPv4, IPv6, LAN, VLAN, WAN, MAN, CRAN, DHCP, DNS, NAT, SSL/TLS, VPN, VMware, Active Directory, TCP/IP, OSI Model, OFDM, TDM, DWDM, CWDM, CMTS, HFC, CATV, RF, DOCSIS, VoIP, CDV, MOCA, EMAIL, MS Office Suite (Try organizing some of these "skills", take out the skills that you really DON'T know - Remember do not add fluff)

Work Experience

Comcast
CableCommTech 4
6/2006-Present (fixed this)

(List the top 5-6 points that highlight your skills - Talk about how you used your skills above)

Education (fixed this)

Wilmington University
Bachelor of Science
Computer and Network Security
(Anticipated completion 201 (fixed this)

Certifications
CompTIA Network+
Jones NCTI International 10 Telecommunications Courses (2008-2015)
(fixed this)

kiki162

BTW - I'm also a fellow WU grad in CNS. I completed mine a few years ago.

What type of position are you looking to get into? Sounds like you have had enough of good old Comcast.

Phillies8607

Thanks guys. You addressed a lot of the concerns I had. There are some skills I can omit and I was thinking about listing the makes and models of the equipment I work with . But I wasn't sure how that would be helpful but I think I see the point now lol. And I do want a spruce my resume up with some more hard facts. There's a company database my company has that I have access to where I can get that information. But I don't think I would be able to presenting information to an outside company if they wanted to interview me

Phillies8607

Kiwi, there's a few roles I have interest in. I would love to be in a role where I can support a network learning more about the LAN side of things. Meaning I want to learn more about a lot of the Microsoft products, exchange, Outlook Windows Server 2012 and basic network infrastructure. Setting all that stuff up would be pretty neat since I'm around it all day. Additionally I wouldn't mind some sort of engineering roll where I can utilize my current skills and new skills that I will learn when I complete my Cisco certifications. As far as my Wilmington degree, I'm about halfway through my bachelor's right now. So I haven't really done any of my core classes yet but I have messed around with a lot of network monitoring tools that would come in really handy for an engineering position or some sort of Security administrator position. So yeah I kind of have a wide interest and a lot of different things