Passed CCENT, CCNA on it's way. No experience in IT - how to design my CV?

cisco-usercisco-user Member Posts: 8 ■□□□□□□□□□
Hi guys. I need help.

I am 28 y.o., born in Easter Europe and living in the UK currently.
I have a crappy Bachelor Degree of Public Administration (big mistake of the past) and few years of good experience mostly in Sales and Logistics (where I currently work full time).
Few months ago I decide to make my dream come true, and try to find a job in IT. Since the coding seemed to me a bit to difficult, I decided to try networking. Few days of research online directed me to Cisco CCNA. Accidentally one of the people I knew is working as a network technician/engineer with CCNA and CCNP R&S certs, and he said that it's a good job and he like it. Bum, bum, bum... few months later I have passed ICND1 (April 2016). I didn't go into full CCNA because I wasn't sure if I will be "smart" enough to pass.
The problem is that without experience or degree in IT I don't know how to progress and basically, how to design my CV to find at least 1st Line HelpDesk position to start in the industry.

My current CV is s classic one with job titles and duties/responsibilities listed, however I am thinking about shrinking every position into short description, to summary my duties. My previous jobs are not related to IT.

Is it a good idea?

I want to change a job and start doing something what I really like. How to get noticed?
And what kind of software I need to know, to get a job as a Network Admin Assistant/NOC/Network Technician/HelpDesk/ etc.?

Never give up.


  • NOC-NinjaNOC-Ninja Member Posts: 1,403

    how about you show us a draft of your resume?
  • cisco-usercisco-user Member Posts: 8 ■□□□□□□□□□
    Should I paste it inside the post?

    Never give up.
  • cisco-usercisco-user Member Posts: 8 ■□□□□□□□□□
    Alright, I think I should:

    Cisco ICND1 / CCENT Certified, hardworking, reliable and multi-skilled. I am going to pass ICND2 (CCNA) exam before end of July 2016. I have recently become passionate about networking. I am looking forward to gain experience in IT and Networking Industry. I am hoping to find a company which will give me a chance to expand my knowledge. I guarantee my commitment, hard work and loyalty.

    Key Skills:
    - Cisco Certified - ICND1 / CCENT exam passed in April 2016
    - excellent numeracy, computing and analytical skills
    - high level of accuracy and attention to detail
    - very fast learning
    - excellent customer service and personal skills
    - experienced user of various PC software
    - full UK driving license without claims, and I don't mind traveling to customers
    - enthusiastic, flexible, confident, initiative, adaptive, observant, and many more.

    Work Experience

    Fleet Operations Support Administrator, xxx
    (October 2015 – Present)
    This position requires managing defects, breakdowns and procedures to maximize fleet availability (over 260 vehicles) in the Distribution Centre. Daily problem solving, ad hoc duties, dealing with Legal Compliance requirements. This role gives me a change to liaise with staff of all levels from juniors and contractors to Senior Managers. I have to work with MS Word, Excel, Access, Outlook, WMS Redprairie, Isotrak.

    Warehouse Clerk, xxx
    (August 2014 – October 2015)
    My first work experience in United Kingdom, which was a great success and a chance to get to know this country and people. I was extremely lucky to start in xxx as a Clerk, to join fast pacing environment and work with great teams in many departments.
    My duties included everyday problem solving, working with MS Word, large amounts of data in Excel and WMS Redprairie. I was also preparing paperwork and reports for the management.
    After short period of time I was promoted Fleet Operations Support Administrator. My hard work and commitment have been noticed.
    My English level improved drastically.

    Serviceman and Assistant to CEO, xxx
    (December 2012 – March 2014)
    Being a serviceman in xxxwas a time to train my engineering skills. An opportunity to learn from the best electro-mechanical technicians from Germany. My duties included troubleshooting, fixing and servicing of electro-mechanical devices used to locate gas and water leaks. Wide variety of technologies used in those devices was a challenge which I enjoyed. Detectors have used electro-chemical sensors, sound waves and pure mechanical technologies to find leaks. I was soldering PCBs, fixing chassies, assembling and dis-assembling devices.
    My duties included invoicing, pricing and customer service to support my CEO.

    Business Customer Advisor, xxx
    (December 2010 – December 2012)
    I have spent a great time in xxx acquiring customers through meetings, cold calling, D2D, B2B. I had to quickly learn to be more confident and calm in face-to-face conversations, to provide accurate and rapid calculations when looking for the best solutions to meet customer's needs and sales targets.

    Sales Specialist and Network Administrator, xxx
    (January 2007 – December 2010)
    This position helped me to gain confidence in customer service. I had a great opportunity to learn orders processing, including deliveries to more than 500 customers and abroad.
    I was lucky to design and develop company's network. We have started from 4 PC's without LAN, to end up with more than 20 computers in an organized LAN with wireless Access Points and shared printers after short time.
    My duties included design and realization website, catalogues, leaflets and mailings, instruction manuals.
    I was involved in conducting safety procedures, stock control and supply, price negotiations, invoicing and training of new employees.


    Bachelor at the Faculty of Public Administration, xxx
    (September 2006 – June 2009)

    - Internet Networks
    - Linux
    - Healthy Lifestyle
    - Fantasy Books

    Never give up.
Sign In or Register to comment.