Beware of VMware certs

Just kind of a heads up to anyone thinking about getting a VMware certification...

Today is actually my last day working at VMware. Management here was great and good place to work, but their certification department is the worst I've seen. I passed the ICM back in January, took the vSphere foundations exam, then passed the VCP6-DTM shortly afterwards. Since it said it can take up to 30 days, I gave them a bit of time, but never got my certification.

I emailed their certification department regarding this. After a few days I get a response stating I didn't take the ICM and they closed my case. I call them up and reopen it, but the guy that owns the case isn't available. I let them know I did take it and it's on my VMware account. Get an email reply shortly saying the ICM I took (View 6.0 ICM) doesn't qualify because the class code doesn't match their supported ICMs. However I'm supporting the product they are certifying me on and the certificate I got for completing the ICM was signed by the CEO of VMware. This course was taught by a VMware employee and is their standard course for anyone supporting View, Mirage, Workspace, etc.

I got my manager involved and they ignored him basically. So looks like I won't actually have a VCP as I'm not spending money out of my own pocket for another ICM.

My situation is probably rare, but just word to the wise, make sure the ICM you take 100% qualifies or you'll be in the same boat as me. If I had spent 1500/2k out of pocket for this I'd be livid.

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Comments

SaSkiller

scott28tt wrote: »

The class requirement? This helps the VCP actually have some sort of meaning/recognition in the industry, unlike certifications from many other vendors.

Thst is a laugh. I've never heard any company who had any concerns over whether I went through a course for my certification or self studied. And your comment about the industry is laughable because most other certs are the ones who made the industry, and few have class requirements.

varelg

scott28tt wrote: »

Wow, I didn't realise every other IT company was a charity.

They better pay you good for this kind of effort.

markulous

Well it worked. Have my VCP6-DTM now. Glad that's over.

Wagnaard

Excellent.

joelsfood

Congrats! I'm glad all the fight was worth it. WOuld be bad if the answer had ended up being no.

markulous

Thanks! I was going to just give up if they didn't do anything. Seems most places I apply to (since it's security-related) haven't even heard of VCP6-DTM so it's not like it was helping me much.

jibbajabba

jfitzg wrote: »

Funny how I have NEVER talked to an American support person, and my company bought the best level support that VMware offers. My most recent experience with India was trying to figure out where the lock was on a VMDK so I could delete snapshots off a VM. I was told there was no way to determine where the lock is from, and to clone the disks and just attach them to the VM and remove the old disks with the lock. Funny thing is, when you have a server w a snapshots, you are very limited on changing virtual hardware, and guess what you cant remove hard disks from a guest when the VM has a snapshot, but my VMware support agent didnt know this and assured me it would work (it didnt). Funny how VMware support doesnt even know basic things about their product. But thats what you get when you do business with a greedy scum sucking company like VMware who only gives a crap about $$$.

If you had the 'best' support VMware offers then you got Mission Critical support and an assigned account manager who would deal with tickets

Wagnaard

Hell, I just feel warm and fuzzy when someone actually get's back to me. I've had stuff open for a week or two at a time between contacts from them. Usually to say that they are sorry for ignoring us for a week and that htey will be jumping on this post haste. No wonder smaller businesses are moving to Hyper-V or just not re-upping their VMware support.