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Async 16A card in 2620XM Router

craigaaroncraigaaron Member Posts: 132
in CCNA & CCENT
Hi all,

installed the NM-16A in my 2620xm router and has crashed. so was wondering what IOS people uses?

here is the summery from the console screen

00:00:10 UTC Fri Mar 1 2002: Unexpected exception to CPU: vector 100, PC = 0x8021E2A4, LR = 0x8021E280


-Traceback= 0x8021E2A4 0x8021E280 0x80223B20 0x8021E594 0x801B4DA8 0x801B4F18 0x8189B4A8 0x80AB5EEC 0x80AB61CC 0x80693244 0x80696C58


CPU Register Context:
MSR = 0x00009032 CR = 0x50000055 CTR = 0x801B91BC XER = 0xA000007F
R0 = 0x8021E500 R1 = 0x880427C0 R2 = 0x83030000 R3 = 0x00000000
R4 = 0x00000BB8 R5 = 0x00000BB8 R6 = 0x83030000 R7 = 0x68010000
R8 = 0x00009032 R9 = 0x00000000 R10 = 0x000029EC R11 = 0x00000000
R12 = 0x000035A4 R13 = 0xFFF4B634 R14 = 0x80AB6188 R15 = 0x00000000
R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000
R20 = 0x00000000 R21 = 0x00000000 R22 = 0x00000001 R23 = 0x00000062
R24 = 0x00000010 R25 = 0x82BAE9F4 R26 = 0x8326A020 R27 = 0x40800000
R28 = 0x82040000 R29 = 0x00000000 R30 = 0x40800400 R31 = 0x00000001


Writing crashinfo to flash:crashinfo_20020301-000010write1 13913 bytes to CRASHINFO=flash:crashinfo_20020301-000010 gets 674


Writing crashinfo to flash:crashinfo_20020301-000010write1 19370 bytes to flash:crashinfo_20020301-000010 gets 0




=== Flushing messages (00:00:10 UTC Fri Mar 1 2002) ===


Queued messages:
*** System received a SegV exception ***
signal= 0xb, code= 0x100, context= 0x832e6660
PC = 0x8021e2a4, Vector = 0x100, SP = 0x880427c0


System Bootstrap, Version 12.2(8r) [cmong 8r], RELEASE SOFTWARE (fc1)
Copyright (c) 2003 by cisco Systems, Inc.
C2600 platform with 262144 Kbytes of main memory
Currently Studying: CCNP Security
300-206 - Completed 04-Jul-2014
300-209 - Completed 09-May-2017
300-208 - TBC
300-210 - TBC
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    craigaaroncraigaaron Member Posts: 132
    added the show version command details

    Cisco IOS Software, C2600 Software (C2600-ADVSECURITYK9-M), Version 12.4(15)T8, RELEASE SOFTWARE (fc3)
    Technical Support: Support and Documentation - Cisco Systems
    Copyright (c) 1986-2008 by Cisco Systems, Inc.
    Compiled Mon 01-Dec-08 14:23 by prod_rel_team


    ROM: System Bootstrap, Version 12.2(8r) [cmong 8r], RELEASE SOFTWARE (fc1)


    Router uptime is 1 minute
    System returned to ROM by power-on
    System image file is "flash:c2600-advsecurityk9-mz.124-15.T8.bin"




    This product contains cryptographic features and is subject to United
    States and local country laws governing import, export, transfer and
    use. Delivery of Cisco cryptographic products does not imply
    third-party authority to import, export, distribute or use encryption.
    Importers, exporters, distributors and users are responsible for
    compliance with U.S. and local country laws. By using this product you
    agree to comply with applicable laws and regulations. If you are unable
    to comply with U.S. and local laws, return this product immediately.


    A summary of U.S. laws governing Cisco cryptographic products may be found at:
    Export Compliance Product Report Application


    If you require further assistance please contact us by sending email to
    export@cisco.com.


    Cisco 2620XM (MPC860P) processor (revision 2.0) with 253952K/8192K bytes of memory.
    Processor board ID JAE08030Y6M
    M860 processor: part number 5, mask 2
    1 FastEthernet interface
    32K bytes of NVRAM.
    49152K bytes of processor board System flash (Read/Write)


    Configuration register is 0x2102
    Currently Studying: CCNP Security
    300-206 - Completed 04-Jul-2014
    300-209 - Completed 09-May-2017
    300-208 - TBC
    300-210 - TBC
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    clarsonclarson Member Posts: 903 ■■■■□□□□□□
    that ios should work just fine.

    I take it that the router boots fine when the nm-16a isn't installed?
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    craigaaroncraigaaron Member Posts: 132
    clarson wrote: »
    that ios should work just fine.

    I take it that the router boots fine when the nm-16a isn't installed?

    correct
    Currently Studying: CCNP Security
    300-206 - Completed 04-Jul-2014
    300-209 - Completed 09-May-2017
    300-208 - TBC
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    clarsonclarson Member Posts: 903 ■■■■□□□□□□
    I can't speak to how it works in a 2620xm. But, I have a nm-32a in a 2651xm that works just fine. So, I'd say put the nm-16a in another router and see if the problem moves with it. Or, put a different nm-16a into your router and see if the problem goes away.
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    craigaaroncraigaaron Member Posts: 132
    clarson wrote: »
    I can't speak to how it works in a 2620xm. But, I have a nm-32a in a 2651xm that works just fine. So, I'd say put the nm-16a in another router and see if the problem moves with it. Or, put a different nm-16a into your router and see if the problem goes away.

    Sadly that is something I cant test because I only have one 2600 router and the rest are 1841
    Currently Studying: CCNP Security
    300-206 - Completed 04-Jul-2014
    300-209 - Completed 09-May-2017
    300-208 - TBC
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    PristonPriston Member Posts: 999 ■■■■□□□□□□
    Assuming you installed it when the router was powered off, I'd say you've got a bad NM-16A.
    A.A.S. in Networking Technologies
    A+, Network+, CCNA
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    craigaaroncraigaaron Member Posts: 132
    Priston wrote: »
    Assuming you installed it when the router was powered off, I'd say you've got a bad NM-16A.

    got a replacement and same things happens again...

    Cisco IOS Software, C2600 Software (C2600-ADVSECURITYK9-M), Version 12.4(15)T8, RELEASE SOFTWARE (fc3)
    Technical Support: Support and Documentation - Cisco Systems
    Copyright (c) 1986-2008 by Cisco Systems, Inc.
    Compiled Mon 01-Dec-08 14:23 by prod_rel_team
    Image text-base: 0x800080E4, data-base: 0x81F8BF94






    00:00:10 UTC Fri Mar 1 2002: Unexpected exception to CPU: vector 100, PC = 0x801A585C, LR = 0x801B9268


    -Traceback= 0x801A585C 0x801B9268 0x801B87B0 0x801B7F8C 0x802237A0 0x80223900 0x8021E594 0x801B4DA8 0x801B4F18 0x8189B4A8 0x80AB5EEC 0x80AB61CC 0x80693244 0x80696C58


    CPU Register Context:
    MSR = 0x00009032 CR = 0x50000055 CTR = 0x801B921C XER = 0xA000087F
    R0 = 0x801B9268 R1 = 0x88042780 R2 = 0x83030000 R3 = 0x00000003
    R4 = 0x00000004 R5 = 0x00000000 R6 = 0x83030000 R7 = 0x68010000
    R8 = 0x00000003 R9 = 0x82BA0000 R10 = 0x68010502 R11 = 0xC0000000
    R12 = 0xC164F600 R13 = 0xFFF4B634 R14 = 0x80AB6188 R15 = 0x00000000
    R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000
    R20 = 0x00000000 R21 = 0x00000000 R22 = 0x00000000 R23 = 0x00000000
    R24 = 0x00000000 R25 = 0x8305AD78 R26 = 0x880427C0 R27 = 0x00000000
    R28 = 0x00000000 R29 = 0x68004000 R30 = 0x00000000 R31 = 0x00000000


    Writing crashinfo to flash:crashinfo_20020301-000010write1 1311 bytes to flash:crashinfo_20020301-000010 gets 484


    Are you or anyone able to give me a name of the IOS that works?

    Thanks
    Currently Studying: CCNP Security
    300-206 - Completed 04-Jul-2014
    300-209 - Completed 09-May-2017
    300-208 - TBC
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    craigaaroncraigaaron Member Posts: 132
    Good news.

    Both cards work and is not fauly.

    Learnt a new command today

    Access-Server#show diag
    Slot 0:
    C2621XM 1FE Mainboard Port adapter, 1 port
    Port adapter is analyzed
    Port adapter insertion time unknown
    EEPROM contents at hardware discovery:
    Hardware Revision : 2.0
    PCB Serial Number : JAE08030Y6M (16657633)
    Part Number : 73-7753-03
    RMA History : 00
    RMA Number : 0-0-0-0
    Board Revision : A0
    Deviation Number : 0-0
    Product (FRU) Number : C2620XM-1FE
    EEPROM format version 4
    EEPROM contents (hex):
    0x00: 04 FF 40 03 6C 41 02 00 C1 16 4A 41 45 30 38 30
    0x10: 33 30 59 36 4D 20 28 31 36 36 35 37 36 33 33 29
    0x20: 82 49 1E 49 03 04 00 81 00 00 00 00 42 41 30 80
    0x30: 00 00 00 00 FF FF FF FF FF FF FF FF FF FF FF FF
    0x40: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF


    Slot 1:
    Async Port adapter, 16 ports
    Port adapter is analyzed
    Port adapter insertion time unknown
    EEPROM contents at hardware discovery:
    Hardware revision 0.1 Board revision H0
    Serial number 29942551 Part number 800-02244-05
    FRU Part Number: NM-16A=


    Test history 0x0 RMA number 00-00-00
    EEPROM format version 1
    EEPROM contents (hex):
    0x00: 01 62 00 01 01 C8 E3 17 50 08 C4 05 00 00 00 00
    0x10: 88 00 00 00 03 02 03 00 FF FF FF FF FF FF FF FF

    if anyone else is looking for a solution i loaded up this IOS


    Access-Server#show vers
    Cisco IOS Software, C2600 Software (C2600-ADVSECURITYK9-M), Version 12.3(14)T7, RELEASE SOFTWARE (fc2)
    Technical Support: Support and Documentation - Cisco Systems
    Copyright (c) 1986-2006 by Cisco Systems, Inc.
    Compiled Wed 22-Mar-06 17:11 by pwade


    ROM: System Bootstrap, Version 12.2(8r) [cmong 8r], RELEASE SOFTWARE (fc1)


    Access-Server uptime is 1 minute
    System returned to ROM by power-on
    System image file is "flash:c2600-advsecurityk9-mz.123-14.T7.image"

    based on this

    Understanding 16- and 32-Port Async Network Modules - Cisco

    Hope it all makes and thanks for the help
    Currently Studying: CCNP Security
    300-206 - Completed 04-Jul-2014
    300-209 - Completed 09-May-2017
    300-208 - TBC
    300-210 - TBC
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    clarsonclarson Member Posts: 903 ■■■■□□□□□□
    here is some output from "show version" on my 2651xm with a nm-32a

    AS32#show version
    Cisco IOS Software, C2600 Software (C2600-ADVENTERPRISEK9-M), Version 12.4(15)T14, RELEASE SOFTWARE (fc2)
    ....
    Cisco 2651XM (MPC860P) processor (revision 4.0) with 127068K/4004K bytes of memory.
    Processor board ID JMX0835L1G3
    M860 processor: part number 5, mask 2
    2 FastEthernet interfaces
    2 Serial interfaces
    32 terminal lines
    32K bytes of NVRAM.
    49152K bytes of processor board System flash (Read/Write)
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