Underperforming employee who keeps buying the team food

Our team is 4 people. CIO, infrastructure engineer, jr admin and help desk.
Our previous infrastructure engineer left and we hired someone who is clearly not what we thought. He admitted to test dumping to me privately for every cert he has (VCP CCNA MCSE some others) and just generally doesn't have the "get it" mind set that you need in IT. He won't do anything without being explicitly told to do it including calling ISP's. We had an outage with one of our systems and probably 20 open tickets. He went to a doctor's appointment, came back 2 hours later and didn't bother following up with anyone. Doesn't use the ticketing system at all because I guess nobody showed him? Just all around shitty employee I suppose.

The flip side being he really tries to be nice. He goes to Carls JR and gets buy one get ones for the team. He takes us out to lunch every other Friday (nothing fancy but it's always a sit down place). Still my coworker and I have openly complained and lobbied to have him replaced. My boss has brought up the under performance to him which immediately resulted in more Carl's JR, him interacting with us and asking if we need help, but still just not being proactive / really getting it. I've more or less taken over his job (which isn't practical long term since I do not know AD well enough) and it sucks. I know I shouldn't be taking the stuff he's getting but it would make an already awkward situation move to the boiling point if I just stopped.

Has anyone been in a similar situation? I feel like I'm screwed either way I approach it. At the least I am hoping some of you guys have some funny stories.

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Cisco Inferno

volfkhat wrote: »

I've gotten crazy, stupid EXP at my current MSP.
The work is nonstop; but so are the opportunities for learning.

One week here... feels like "two weeks" anywhere corporate.
It's been 10 months thus far; i plan to stick it out until next summer.

Maybe i just got "lucky" and landed at an exceptionally-run MSP.... but i don't get all the angst directed at MSPs :]

Yep due to the constant stress and the concept of "billable hours" everyone at an MSP is usually on edge most of the day if its not a good MSP thats tuned well.
I have a feeling the stress of an MSP has something to do with this story here. Its very "hit the ground running".

And you are right, people say the exp at an MSP is worth way more than a normal enterprise environment.

blatini

Yeah I agree with volf

I appreciate the unending projects and hootenanny. I like being pushed to the edge while managing myself to get my projects taken care of.
I hear about how at some massive companies you need to go before a change management panel before making a change to the network. It makes sense when one change has that wide of an impact but holy **** I never want to have to deal with that type of bureaucratic bs.

volfkhat

.
ha!
Change Management is a Necessity at my MSP.
We have too many clients; and too many cooks in the kitchen.
Whenever something Blows Up.... finding out "what changed?" is always the first question asked.

I used to be annoyed by CM; Not anymore.
It definitely has a place in a Well-run organization.

But, Yeah, definitely get-good at your MSP.
the EXP can potentially put you miles ahead of the competition...