Cannot retrieve 24 years of certifications from Microsoft site

We recently received a request to recover your Microsoft account redacted@gmail.com. Unfortunately, we were unable to verify your ownership of this account using the information you provided. Microsoft takes the security and privacy of your personal information very seriously, and we are committed to protecting the personal information of customers. We have taken the additional step of blocking your account redacted@gmail.com until we can verify you as the account owner. This will prevent any further use of the account, and protect you from any possible malicious activity.

Please submit a new account verification form

At this point, your best option is to submit a new form with as much accurate information as you can gather. The more information you can include in the form, the better the chance you’ll have of regaining access to your account. We’ve included a few tips below to help you fill out the form as completely as possible. 

     > Submit a new form

 Helpful tips for filling out another form:

• Answer as many questions as you can.
• Use the information you provided when you created the account, or last updated it.
• Submit the form from a computer you frequently use.
• You will be asked to list recently used email addresses and the subject lines from recent emails. Ask for help from family members, friends, or business contacts to confirm their email addresses and tell you the subject lines of the last three emails you sent them.
• Make sure to use the correct domain for your account, such as hotmail.com, live.com, or outlook.com. Keep in mind that your email address may be country specific. For example, if you created your account in Sweden, your domain would be “hotmail.co.se” rather than “hotmail.com”.

Ready?

     > Submit a new form

Thank you,

Microsoft Support Team

Microsoft Corporation

One Microsoft Way

Redmond, WA 98052

USA