What exam?

Hi

I have a friend who needs to be able to build PC's very competently and also support any issues with hardware or software. What study do you recomend i have an opinion also but would like to know what other people think.

His support knowledge needs to be very consice.

Thanks

Lee H

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royal

Lee H wrote:

support any issues with hardware or software

This is pretty vague. There are tons of different pieces of software and hardware. Is this desktop hardware? If so, A+ will probably be the certification to go for. Is it server hardware? If so, doing A+ and then Server+ is probably the way to go. There are also manufacture specific certifications to work on their proprietary hardware and software. For software such as Office, you can go for Microsoft Office Specialist certification. For Windows XP software, you can go for 70-270 which will give you your Microsoft Certified Professional certification. Does he want to learn Windwos Server 2003 software? If so, you can go for Microsoft Certified Systems Administrator certification and/or Microsoft Certified Systems Engineer certification. Does he want to work on router/switch/firewalls? If so, Cisco certifications will be his thing. There are tons of other certifications that teach you stuff like ethical hacking, forensics, Novell, etc...

If he truly wants to support ANY piece of hardware or software, he's going to be spending his whole entire life doing certifications back to back. Even then, he still won't be able to really support any piece of hardware or software.

Plantwiz

Lee H wrote:

Hi

I have a friend who needs to be able to build PC's very competently and also support any issues with hardware or software. What study do you recomend i have an opinion also but would like to know what other people think.

His support knowledge needs to be very consice.

Thanks

Lee H

Invite your friend to the site and let him/her ask more specifically what he/she is looking for.

ally_uk

I'd say combine a A+ Exam with a MCDST exam this will ensure you have the hardware skills and the hands on troubleshooting skills

Although I worked as a helpdesk technician for two years without no certs and beat 15 people to land the job knowledge is what was the key to me landing the postion i was given a few questions during the interview pretty straight forward support scenarios

bighornsheep

ally_uk wrote:

I'd say combine a A+ Exam with a MCDST exam this will ensure you have the hardware skills and the hands on troubleshooting skills

I had the most fun studying for those...

Ricka182

A+ for building, MCDST or HDI for supporting.....