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RussS wrote: Now our senior engineer has it worked out even better - he had one client pay him 2 hours to train him how to use the new expresso machinehe put in to treat his clients and the lucky sod visits there weekly to 'discuss issues'
Sie wrote: It happened by accident really: One user emailed me about a problem and I replied with my usual: "Let me grab a coffee and i'll be over" She offered to fetch the coffee for me if I came now. Whilst fixing it I playfully mentioned she should suggest it to her collegaues as a far to get me there quicker. I went back to my desk and thought nothing of it till someone later appeared at the door with a coffee and asked if I could have a look at something. Trick is to make them think they are getting something more by doing it when your just really doing your job. Since they make extra effort I make extra so i gues they do get more out of me but its a fair trade off.
Dear Penthouse, I thought it could never happen to me but .......
Sie wrote: Dear Penthouse, I thought it could never happen to me but ....... I know not of this 'penthouse' of which you speak. Is it a new protocol?
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