Need Help for Interview Tomorrow ASAP Please

I have a technical interview tomorrow for a help desk position. I was told i would be asked about active directory and group policy. What exactly should i know about these two things in terms of what a help desk proffessional would use them for?

Thanks for your guys help in advance,

win2k4

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Comments

sthomas

I wouldn't think doing helpdesk you would need to know about either. But I guess it wouldn't hurt to have a basic understanding of them. As a Helpdesk Tech you may have to reset user passwords which would require you to go into Active Directory Users and Computers in an AD environment. You also may have to troubleshoot issues with Group Policy I suppose. Just google for "Group Policy" and "Active Directory" and you will find plenty of information about it. Good luck with the interview!

keatron

sthomas wrote:

I wouldn't think doing helpdesk you would need to know about either. But I guess it wouldn't hurt to have a basic understanding of them. As a Helpdesk Tech you may have to reset user passwords which would require you to go into Active Directory Users and Computers in an AD environment. You also may have to troubleshoot issues with Group Policy I suppose. Just google for "Group Policy" and "Active Directory" and you will find plenty of information about it. Good luck with the interview!

You would need to know something about these things in most help desk positions. You might not need to actually be able to implement them, but you need to know the basics of how and why they work. An example would be a user calling to say they can't install a piece of software or maybe they can't get a usb drive they've connected to show up. Both of these things can be a result of a group policy, and you'd need to be able to identify if a policy is prohibiting them from doing what they're trying to do. Otherwise you might waste a couple of hours trying to help them get the usb drive working when in actuality, a group policy is stopping it from being installed.

win2k8

Well i went in the interview today answered the questions to the best of my abliity and i got the job w00t! Its Tier 1 helpdesk they just started using a tier system too so their will be tier 2 to escalate issues to. Its for a big company support 1300 users. And its actually microsoft stuff i know and not some noc environment where all i do is answer layer 3 questions... I'm so happy.. starting going to pay 16/hr plus paid off holidays... after 6 months i'll become regular employee and get tuition reimbursement also w00t w00t! Plus this will be standard business hours 9-6 instead working late shift like i am right now 11-7....

thanks for the prior interview advice,

win2k4