Memory Error upon Search

Client of mine is getting a windows memory error when going to start>search>files and folders

After the memory error, upon clicking OK, explorer restarts.

Any ideas why or how to fix it?

I'm stumped

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crap I forgot my old pwd

Well what did the memory error say? Sometimes google can be your best friend with that sort of thing.

boyles23

I would say that we need more information on what the memory error said, so we could narrow it down.

Thanks,

Lee H

Restart the client, if problem persists look in event viewer and report back

I agree not much info to give further help

drthtater

Screenshot of error.

Also, it's profile specific. Only happens in client's profile, not the administrator profile.

Lee H

Have you tried to delete the profile and recreate it

drthtater

Lee H wrote:

Have you tried to delete the profile and recreate it

Looks like that's what I'm going to have to do....

JDMurray

Wow! The explorer.exe process threw a NULL pointer exception? It's likely caused by something that was loaded into Explorer in the Startup menu group or the Run registry keys. I would use msconfig to disable everything from loading at startup and see if the problem disappears. If so, you've got a buggy program blowing up in Explorer during the Search. It might be Adware or Spyware that's trying to collect the search results.