Funny trouble call

My brother is a tech support guy for a cable company. He called me yesterday laughing about this call he went to.

Trouble Call.

My brother: "I am here to take a look at your internet."

Lady: "Yes, my laptop is over there. I can't get the internet"

My brother: "Ma'am your laptop battery is dead and it will not turn on, could you get me your power cord so I can power it up and take a look."

Lady: "Oh, when your guys installed my modem, they said I had wireless, so I threw away all of the cords."

My brother

holding in laughter) "Yes Ma'am, you do have wireless internet, but you need the power cord to charge the laptop."

Lady: "Well the trash pickup came yesterday, the cords are gone. They said I had wireless."

I thought this was pretty funny.

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Comments

unclejohnny

That is pretty good. The ignorance of end users never ceases to amaze me.

undomiel

Another way to look at it is the lack of educating the end users never ceases to be amazing.

remyforbes777

I beg to differ. This is the 21st century not 1980. If by now you don't know what wireless is then you deserve to throw your own cords away and have to buy new ones. I don't know how old the lady is but my father is 60 and he knows what wireless is. That's just absolutely the most brain dead thing I have ever heard. There comes a time where you must educate yourself to a point .

Tyrant1919

I would think that trying to explain that having wireless internet means they must keep charging their laptop via the AC adapter would insult most people in some way. I don't know of any wireless technology currently on the market that can charge anything wirelessly, yet... although I've heard about it.

dynamik

And I beg to differ with you, Remy! I'm pretty sure most people understood how batteries worked in 1980. I think you meant 1680!

remyforbes777

dynamik wrote:

And I beg to differ with you, Remy! I'm pretty sure most people understood how batteries worked in 1980. I think you meant 1680!

Actually it was just a date I threw out there referring to how computer illiterate people were back then, so I was actually referring to computers and wireless not batteries.

binarysoul

How many times you've heard end-users say, "I'm not technical". My response is that if you're not technical, why in the hell do you bother use a highly technical device like a PC in the first place? Hire a 'technical person' to do your job and pay him or for God's sake go to your local library and get the book "Technology for beginners/dummies"

They're unwilling to learn and unwilling to pay others and yet they get made at techs and PC's. Who they think they are?

scheistermeister

Wanna hear another funny one?

When I worked for Gateway Tech support I had a man call up who owned a Dell... When I asked him why he called he said his ISP told him to call to get his Default Gateway so he could get on the internet... So he called Gateway Tech support. He actually argued with me for quite a while while I tried to explain to him that Gateway Tech support had nothing to do with his default gateway.

HeroPsycho

Still, nothing beats when I worked at Wal-Mart for a few months to pay for college, and someone called up asking if we had any Windows 95 compatible mouse pads.

jibbajabba

HeroPsycho wrote:

Still, nothing beats when I worked at Wal-Mart for a few months to pay for college, and someone called up asking if we had any Windows 95 compatible mouse pads.

LOL - what a classic :P

My uncle keeps switching on his mobile (not typing in his pin) and assumes he can receive calls and messages - we gave up on that one too :P :P

Sie

They do amuse me but I guess I can see where the woman was coming from.

You cant explain everything though I guess.

One of my most amusing is trying to configure a touch screen over the phone only to discover the guy didnt really have a touch screen....

Lee H

I don't know of any wireless technology currently on the market that can charge anything wirelessly

Ever heard of witricity, yep wireless electricity, maybe this woman knows about it too and thats why she trew them leads away

Lee H

binarysoul

Here are three classic moments I remember when I was doing tech support:

1. I used to work for an ISP. One day a guy called saying our cable modem was indeed a ghost or an alien

He said "As I"m speaking to you I have unplugged the cable modem from power and it's in my hand, but all the lights are still blinking". I asked him whether that was indeed the cable modem. Then he read me the serail # of the modem and still insisting all lights were blinking while it was in his hand and powered off!

2. Most users read "Gateway address" as "Get Away address". This was too common.

3. Another existing user called saying she noticed we were giving away a camera for new subscribers. She wanted me to send her the camera as she "was a loyal" customer and it shouldn't matter if she's not a new customer. Although, I told her that wasn't possible and that I was tech support, she insisted. I finally put her through our biling department.

drthtater

http://www.notalwaysright.com

The customer is not always right. Includes tech support stories