Can't get to Intranet via aircard and vpn

I have a user who connects to the internet via aircard and connects to VPN. However he is unable to get to our intranet or any internal sites while on the aircard and VPN. The page will not even open. Any ideas?

Find more posts tagged with

Free for TechExams community: Cybersecurity salary guide

Compare cert salaries and plan your next career move

Button

Comments

jamesp1983

are his dns settings okay?

paintb4707

jimmypizzle83 wrote:

are his dns settings okay?

I agree with jimmy. First thing I'd check is DNS.

Try pinging a website by name and IP.

Here's an IP for google.com: 209.85.171.100

blargoe

Cisco VPN? I've seen before there the client machine will connect, but just can resolve any names for the internal network, like it's not able to access the DNS server or it just didn't get the right DNS settings from DHCP or something.

Can he ping internal IP's? Does the same behavior happen no matter where he is physically located, or does it only happen from one place like his hotel?