How would you bid this contract?

mikee42mikee42 Member Posts: 2 ■□□□□□□□□□
Hello All,

Need a little help figuring what to charge for an SLA contract.
Here are the specs:

2 Servers = 1 file server 2003, 1 Exchange server 2003
36 PCs
37 Printers
4 Macs
1 Wireless Router
4 Wireless Access Points
6 Switches

How would you bid this?



  • seuss_ssuesseuss_ssues Member Posts: 629
    You may want to be more specific. Are you selling the equipment? Setting it all up?

    ****Edit I overlooked the SLA

    But you still have to be more specific. Is this business hours only support or 24 hour? Do you guarantee X amount of uptime, etc, etc, etc.....
  • mikee42mikee42 Member Posts: 2 ■□□□□□□□□□
    The network, including the servers, all pc's, printers are in place. They've been in place for 3 years.
    The contract is for resolving all issues related to the pc's, printers, macs. Recommending and implementing improvements.
    Response time 1-2 hours, mon-sat.,
    The servers are managed by a company. They manage them remotely. They are never onsite. I would assist any server problems locally: hardware, cables, etc...
    Hardware costs are not included in the contract.

    Thank you for your help.
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